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About the Role

Account Supervisor to lead one or more hospital sites, serve as the primary liaison with hospital leadership, and oversee daily operations and team performance. This is a key leadership role that blends people management, clinical excellence, and operational efficiency in the fast-paced world of surgical services.

Responsibilities

• Lead and develop a high-performing team of Surgical Solutions Technicians at one or more hospital sites.
• Interview, hire, train, and onboard new team members to align talent with hospital needs.
• Deliver ongoing coaching, performance evaluations, and disciplinary actions, while fostering a culture of accountability and collaboration.
• Set clear expectations and provide regular feedback to ensure optimal team performance.
• Build and maintain a culture rooted in dignity, respect, and service excellence.
• Oversee scheduling, on-call coverage, and timekeeping using company platforms.
• Facilitate regular team meetings and ensure strong internal communication.
• Designate a backup leader during absences and ensure seamless coverage.
• Serve as the primary on-site contact for hospital leadership and key stakeholders.
• Conduct regular check-ins with hospital partners to maintain service quality.
• Ensure accurate and timely supply ordering, inventory control, and resource planning.
• Manage personnel files, certification records, and maintain full compliance with hospital credentialing and health requirements.
• Prepare accurate reports, invoices, and provide operations and finance data as needed.
• Promote CRCST certification and maintain team credentials in accordance with state/facility policies.
• Be a hands-on leader in a clinical setting, providing direct assistance during surgical procedures.
• Support pre-operative, intra-operative, and post-operative functions, ensuring smooth turnover and timely preparation.
• Set up and maintain surgical equipment, troubleshoot issues, and ensure video systems function properly.
• Manage equipment repairs, maintenance, and vendor coordination.
• Maintain sterile field integrity and adhere to high standards in decontamination, sterilization, and instrument processing.
• Serve as a technical backup as needed to ensure uninterrupted coverage and service.
• Maintain up-to-date, real-time entries in SCMP, ensuring complete and accurate case documentation.
• Oversee site-wide adoption of digital tools, train team members, and ensure 98%+ usage compliance.
• Submit reports and resolve rejected cases within 24 hours.
• Serve as team liaison for monthly SCMP calls, feature requests, and troubleshooting.
• Embrace new technologies and ensure team readiness in all system rollouts and updates.

Requirements

• Strong leadership presence with proven ability to manage and develop teams in a fast-paced environment.
• Outstanding organizational and problem-solving abilities with attention to detail.
• Excellent written and verbal communication skills; able to liaise confidently with clinicians and executives.
• High emotional intelligence with a respectful, empathetic approach to team management.
• Reliable, punctual, and committed to consistent on-site presence during standard and rotating shifts.
• Ability to work independently while contributing meaningfully as part of a high-performance team.
• Physical stamina for long periods of standing and movement; ability to lift and carry up to 50 lbs.

Skills

• Microsoft Office Suite (Outlook, Word, Excel)
• Digital reporting
• Case tracking systems

Location

• On-site

Work Type

• Full-time

Experience Level

• 4+ years of frontline supervisory experience
• 4+ years of clinical setting or surgical services experience
• Prior experience managing 2–15 direct reports

Education Level

• High school diploma or GED required
• Associate or bachelor’s degree preferred
• CRCST required

Salary/Compensations

• $65,000 - $75,000

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement plan options

About the Company

• At Surgical Solutions, we are redefining surgical support services by delivering expert, behind-the-scenes solutions that drive surgical excellence, improve patient care, and empower clinical teams.
• As a trusted partner to hospitals and healthcare systems nationwide, we offer unmatched expertise in sterile processing, surgical instrumentation, and operating room support—allowing clinicians to focus on what matters most: the patient.