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About the Role

Full Time Team Leaders are responsible for leading shifts and performing limited executive functions, including inventory management and handling deposits. They act as coaches and role models for the shop team and are experts in all on-the-line operations and service functions. This role requires variable shifts, including opening, closing, and/or weekend shifts, with reliable and predictable attendance being critical.

Responsibilities

Leading shifts
Performing limited executive functions
Inventory management
Handling deposits
Coaching and role modeling for the shop team
Ensuring shifts run smoothly
Providing world-class customer service
Training and coaching Ambassadors
Communicating up to leadership

Requirements

Full-time presence with night and weekend availability
Passion for customer service and exemplary role model
Energetic, positive, and skillful communicator
Strong work ethic, great judgment, and good heart
Calm under pressure and handles adversity with grace
Master of daily operations and delegation
Committed to the well-being of their shop team, their community, and the environment

Skills

Customer service
Leadership
Inventory management
Communication
Delegation

Location

Austin, Texas

Work Type

Full-time

Experience Level

Team Leader

Salary/Compensations

Average of $21.24 per hour (estimated)
Guaranteed minimum of $18.50 per hour

Benefits

Competitive hourly rate + tips
Full-time hours
Paid time off and holidays
4% match on 401k contributions after 3 months of employment
A one-month paid sabbatical after 3 years of continuous service
Annual paid day to volunteer for a non-profit organization
50% discount at Jeni’s Scoop Shops and online
Career development toward Shopkeeper Apprentice and beyond

About the Company

Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio.
Has scoop shops in over twenty cities across the country.
Devoted to making better ice creams and bringing people together.
Scoop shops are central to serving the mission, offering ice creams and fostering joy and conversation.
Views ice cream as a form of art.

Equal Opportunity

Jeni's is an equal opportunity employer.
We love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy.
Our differences are a primary source of our team's strength.
We crave having a team rich with diversity which is creativity and art in its human form.