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About the Role

The Sr Technical Project Manager specializes in managing CRM marketing service technical initiatives. The candidate will work closely with cross-functional Technical Services and Engineering teams to manage resources and schedules while ensuring quality standards of data-driven technical solutions. This role supports key client accounts, partnering closely with clients and client services counterparts, requiring exceptional project management, technical database and data integration understanding, and leadership.

Responsibilities

Define project scope, work breakdown structure, and schedule, focusing on regular and timely delivery of value.
Organize and lead project status and working meetings.
Prepare and distribute progress reports.
Manage risks, dependencies, and issues.
Correct deviations from plans and perform delivery planning for assigned projects.
Assist in team development while holding teams accountable for their commitments and removing roadblocks.
Leverage organizational resources to improve capacity for project work.
Mentor and develop team members.
Support the Product Owner in managing customer expectations for project deliverables.
Manage stakeholder communications.
Help implement an effective system of project governance.
Define and manage a well-defined project management process.
Champion ongoing process improvement initiatives to implement best practices for Agile Project Management.
Promote empowerment of the team, ensure meaningful contribution from each member, and encourage a sustainable pace with high levels of quality.

Requirements

Lead fact-gathering sessions to capture current state and future state processes, and to capture and mitigate areas of risk.
Manage project documentation and capture requirements from all functional stakeholders.
Lead cross-functional meetings, provide project status, and drive open issues to resolution.
Present status updates on portfolio of initiatives and own issue resolution for initiatives.
Analyze, recommend, and drive process and program improvements across functional teams.
Manage projects for on-budget deliveries.
Manage project escalations and drive project issue resolution to ensure timely and successful project launches.
Proactively manage client pod delivery programs, communicating status, issues, and risks to client services, clients, and internal teams.
Responsible for project management core practices: change request, issue logs, risk mitigation plans, escalation management, decision tracking, postmortems.
Ensure group adherence to agreed-upon delivery methodologies (by function) minimizing overall project risks.

Skills

Solid understanding of software development life cycle models.
Expert knowledge of Agile and traditional project management principles and practices.
Experience/understanding of CRM, Email, SMS and CDP.
Experience with Enterprise-Level PPM software (Jira, Grenhopper, Rally, VersionOne, Resource Guru, etc.).
Experience with Microsoft Project, Visio, and all Office Tools and dashboard tools.
Operations and technical project delivery experience with a database agency or technology company.
Strong communication skills; ability to grasp complex issues and translate them into easily understandable terms.
Strong initiative and ability to simultaneously manage multiple projects throughout various stages of the project life-cycle.
Exceptional interpersonal skills focused on the ability to educate, coordinate and lead interdisciplinary teams.
Demonstrated experience in developing and rolling out business and operational processes.
Ability to interface effectively with team members from all functional disciplines as well as senior management.
Ability to set expectations among internal and external groups regarding scope, timeline, and quality of deliverables.
Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view.
Excellent oral and written communications skills.
Experience interacting with both business and IT individuals at all levels including senior level.

Experience Level

Sr Technical Project Manager
Senior Project Manager

Education Level

BA or BS or equivalent experience is required
MA or MS is a plus

Salary/Compensations

$140,000 - $200,000

Benefits

Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity
Employee Discounts
Virtual Wellness Classes
Pet Insurance

About the Company

Zeta Global helps brands build stronger customer relationships through data-driven marketing.
Zeta’s Marketing Platform (ZMP) is an AI-enabled Martech solution that supports customer acquisition, retention, and growth through personalized engagement.
The platform supports use cases across messaging, loyalty, and customer experience, with solutions designed to scale for enterprise and mid-market organizations.
Zeta works with brands across North America, Europe, and Asia-Pacific to deliver measurable marketing performance.

Equal Opportunity

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work.
We provide a forum for employees to celebrate, support and advocate for one another.
Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/