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About the Role

The House Manager/Intake Specialist oversees the direct care of residents, manages the intake process, and coordinates with the security department to ensure client safety within the facility.

Responsibilities

• Supervises staff, participating in training and performance evaluations.
• Participates in group training sessions for first aid and security techniques.
• Facilitates and coordinates the intake process for incoming residents according to DHS standards.
• Maintains the house log, prepares incident reports, and mediates client disputes.
• Conducts weekly unit inspections for ACS and new borns (0-12 months).
• Conducts regular building inspections to ensure client safety and compliance with operational procedures.
• Responds to emergencies and interfaces with police, fire, EMS, and other public service entities.
• Conducts periodic fire drills and informs staff of safety and building policies.
• Records and reports maintenance needs and building/fire code violations to the Program Director.
• Arranges for bedding, linens, and personal hygiene needs with housekeeping staff.
• Attends staff meetings as requested.
• Assists security guards when needed.
• Conducts monthly house meetings.
• Maintains food logs, handles food delivery, and manages meal delivery to clients.
• Performs other job duties and special projects assigned by management.
• Adheres to all company policies and procedures.
• Maintains confidentiality of all information learned on the job.

Requirements

• Minimum HS Diploma or GED required.
• 2 years of supervisory or management experience.
• Certification in First Aid, CPR.
• Fire Safety Coordinator certification.
• Food Handlers Certification.
• Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.).
• Excellent verbal and written communication skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to present information in one-on-one and small group situations.
• Ability to climb and ambulate stairs (approx. 10 flights).
• Ability to stoop, kneel, crouch, reach, walk, stand, lift, finger, grasp, talk, hear, and feel.
• Must have close visual acuity for data analysis, computer use, and reading.
• May be required to travel about 5% of the time.

Skills

• Customer Service Orientation
• Problem Solving
• Systems Thinking
• Planning / Organization
• Service and Teamwork
• Oral Communication
• Written Communication
• Ethics
• Dependability
• Initiative
• Bilingual skills preferred.

Location

• Onsite

Work Type

• Full Time

Experience Level

• 2 years of supervisory or management experience
• Bachelor’s degree preferred

Education Level

• HS Diploma or GED
• Bachelor’s degree preferred

About the Company

• Highland Park CDC Employee Handbook