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About the Role

The Hearing Instrument Specialist Trainee is a customer service expert responsible for managing administrative and clerical tasks related to clinical operations. The role involves progressing to become a licensed Hearing Instrument Specialist.

Responsibilities

• Educate patients on the proper use and maintenance of hearing aids.
• Provide follow-up care to ensure patient satisfaction and assist patients with concerns.
• Schedule appointments with Audiologists or Hearing Instrument Specialists.
• Respond to walk-in patient needs.
• Liaise with hearing aid vendors and manufacturers on behalf of patients and staff.
• Assist with hearing aid fittings and follow-ups, including paperwork, use and care, Bluetooth pairing, and insertion.
• Assist with the delivery and review of ear mold and custom ear plug insertion.
• Support audiologists with testing, including remote support and equipment setup.
• Clean, service, and maintain hearing systems, identify faults, perform simple repairs, and escalate issues as needed.
• Manage shipping and receiving of items, including tracking information.
• Update medical records for assigned devices.
• Document inventory and stock for devices, conduct inventory reviews, and anticipate clinical needs.
• Ensure fiscally responsible ordering, particularly regarding shipping costs.
• Enter charges and collect payments for services and items.
• Document all patient encounters and communications in the medical record.

Requirements

• Associates degree or 60 credit-hours required.
• 2-3 years of experience in a customer service setting.
• Proficient computer skills, including practice management software.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with patients, staff, and healthcare professionals.
• Consistent professional conduct.
• Meticulous attention to detail.
• Strong organizational and critical thinking skills.
• Positive attitude.
• Desire to be a life-long learner and grow in the position.

Skills

• Customer service
• Problem solving
• Organization
• Communication (written and verbal)
• Interpersonal skills
• Computer proficiency
• Practice management software
• Critical thinking
• Attention to detail

Location

• Albany

Work Type

• Full-time

Experience Level

• 2-3 years

Education Level

• Associate's degree or 60 credit-hours

Salary/Compensations

• $18 to $21 per hour

Benefits

• Health insurance
• Generous paid time off
• Paid holidays
• Consistent schedule with no weekend hours

About the Company

• Albany ENT & Allergy Services has been named a Best Place to Work in the Capital Region for 2023, 2024, and 2025.
• The practice values its employees, believes in work/life balance, and prides itself on delivering compassionate, patient-centered care.

Equal Opportunity

• Albany ENT & Allergy Services is proud to have been named a Best Place to Work in the Capital Region for 2023, 2024, and 2025. Albany ENT offers a consistent schedule with no weekend hours, a competitive salary, and a comprehensive benefits package, which includes health insurance, generous paid time off, and paid holidays. If you are looking for a new opportunity with a practice that values its employees, believes in work/life balance, and prides itself on delivering compassionate, patient-centered care, we encourage you to APPLY TODAY!