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About the Role

Doodle is seeking a commercially driven, proactive Customer Value Consultant to join their team. This role involves owning a portfolio of Enterprise accounts, focusing on onboarding, adoption, expansion, and renewal, acting as a revenue-generating partner to the Sales team. The ideal candidate will be energized by building customer relationships that lead to measurable business outcomes and think in terms of pipeline as much as satisfaction scores.

Responsibilities

Run structured value discovery with enterprise prospects alongside Account Executives during the sales cycle.
Quantify the upside in the prospect's own units and build it into a defensible ROI model.
Set the baseline and target metric up front, defining which outcome will be measured.
Present and defend the business case directly to economic buyers.
Lead structured onboarding for new enterprise customers against the business case built during the sale.
Run value reviews at 3 and 6 months, testing customer value realization against the baseline.
Build trusted relationships with stakeholders to prove value realization.
Identify expansion opportunities inside existing accounts.
Build the business case for expansion rigorously, quantified, customer-specific, and defensible.
Progress expansion opportunities in close partnership with Account Executives.

Requirements

3–5 years as a management consultant, digital consultant, solution sales professional, customer success manager or account manager within enterprise B2B SaaS or software environment.
Proven track record of building and owning ROI models and business cases that influenced CHF 100K+ enterprise deals involving finance and procurement stakeholders.
Genuine track record of building quantified, customer-specific business cases from scratch.
Comfortable in a presales motion: engaging economic buyers, defending a number under scrutiny, and partnering with Account Executives.
Experience seeing a case through past the sale: able to translate a value model into an onboarding or delivery plan and track whether it landed.
Confidence navigating multi-stakeholder enterprise accounts and building champions across departments.
Hands-on, proactive and pragmatic, comfortable building models from first principles rather than relying on templated approaches.
Excellent English (written and spoken) is mandatory.
German is a strong plus.
Must be based and have the right to work in London.
Unable to sponsor visa for this position or support with relocation.

Skills

Value discovery
Business case building
ROI modeling
Presales
Account management
Customer success
SaaS
Software

Location

London

Work Type

Hybrid
Full-time

Experience Level

3-5 years

Salary/Compensations

Competitive Pay

Benefits

Pension Plan
25 Vacation Days
Training/Conference Days
Learning Stipend
Well-being & Home Office Budget
Headspace Membership
Company Lunches & Team Events
Doodle Premium
Top-Notch Equipment

About the Company

Doodle is redefining how modern teams schedule, collaborate, and connect.
Our platform powers productivity for businesses of all sizes by simplifying how people meet and manage time.
We are evolving from a product-led pioneer into a sophisticated, sales-led Enterprise platform.
Customer Success is one of our two primary revenue engines, and we're building it from the ground up.

Equal Opportunity

At Doodle, we’re committed to providing an environment of mutual trust and respect, where equal employment opportunities (EEO) are available to all applicants and teammates without regard to age, race, color, disability, religion, gender, and sexual orientation.
Diversity and inclusion are of utmost importance to us.
We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills.
The more inclusive we are, the better our work and our products will be.