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About the Role
Gamma Enterprise is seeking a dynamic and technically expert Lead Solutions Architect with a focus on AWS products, specifically Amazon Connect. This role involves supporting critical CX requirements for recognized Enterprise and Public Sector companies, transforming their technology stacks through innovative communication solutions.
Responsibilities
- Work alongside sales teams, Solutions Architects, and Solutions Consultants to acquire new customers and increase penetration into existing accounts using innovative technical solutions.
- Ensure effective pre-sales and solutions support by providing technical expertise across Gamma's product range.
- Own the solution from initial contact to contract award through a comprehensive consultative approach.
- Support the development of business opportunities in conjunction with CX presales and direct sales teams.
- Provide consultancy to aid customers in developing their CX requirements, focusing on solutions for larger Enterprise customers.
- Understand customer requirements and translate them into functional, effective, and appropriate solutions using strong knowledge of CX products and services.
- Provide consultative technical support for opportunities, bids, and proposals for customer solutions incorporating multiple core products and services.
- Participate in customer solution presentations and meetings.
- Help develop new and emerging team members through support and guidance.
- Interface with Proposition Management to feedback customer requirements.
Requirements
- Excellent client-facing skills and a commercial, consultative approach to solve customer problems.
- Experience in Pre-Sales within the AWS space, with a specific focus on Amazon Connect.
- 5+ years of demonstrable experience in a pre-sales, sales engineering, or customer solutions position with strong technical and commercial skills.
- 2+ years of demonstrable experience designing and configuring Amazon Connect solutions.
- Excellent presentation skills for training delivery and presenting to all levels.
- Excellent customer-facing skills and the ability to present at senior levels.
- Proficiency in written presentation skills for producing Technical Sales proposals.
- Eligible to work in the UK.
- Ability to pass a basic DBS check.
Skills
- AWS
- Amazon Connect
- Pre-Sales
- Sales Engineering
- Customer Solutions
- Technical Sales Proposals
- CX (Customer Experience)
Location
- UK
Work Type
- Hybrid
Experience Level
- Lead
- 5+ years pre-sales/sales engineering/customer solutions experience
- 2+ years Amazon Connect design and configuration experience
Benefits
- 25 days annual leave + birthday
- Subsidised private medical insurance
- 5.1% matched pension contributions
- Enhanced parental leave
- Life assurance and Income protection
- Share save and incentive plans
- Electric Vehicle and Cycle scheme
- Employee discounts
- Volunteer day
About the Company
- Gamma provides voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
- Gamma is a collaborative, forward-thinking company transforming how businesses connect and communicate globally.
- Gamma is growing fast and focuses on its people, offering opportunities for skill development, new challenges, and meaningful impact.
- Gamma Enterprise supports recognized Enterprise and Public Sector companies with their business-critical CX requirements, focusing on Amazon Connect.
- The Enterprise division solves real-world communication problems by creating solutions using knowledge, creative thinking, and problem-solving with strategic products.
- Enterprise division expertise spans Networking, Security, Mobile, Collaboration & CX.
Equal Opportunity
- Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves.
- Gamma welcomes applicants from all backgrounds, especially those underrepresented in the industry.
- Gamma fosters a culture of trust, autonomy, and flexibility to support work-life balance.