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About the Role

Xsolla is seeking a PS Delivery Manager to oversee payment solution integrations, focusing on technical, operational, and user-experience aspects. This role involves close collaboration with internal teams and external partners to ensure seamless, well-documented, and high-performing payment solutions aligned with industry best practices.

Responsibilities

Analyze payment solution setup and technical documentation with development teams.
Translate technical documentation into practical implementation knowledge.
Own the end-to-end integration perspective, ensuring technical capabilities align with user journeys.
Represent the company in external communications with payment providers and partners.
Act as a subject matter expert for marketing and communications, providing content for launch announcements and PR.
Partner with Product Design and UX/UI teams to review and improve the end-to-end payment user journey.
Research and apply best practices in payment UX, integration flows, and customer experience.
Act as an internal subject matter expert for new payment launches.
Analyze payment performance and customer experience to identify areas for improvement.
Work directly with payment partners’ teams on conversion rate, UX, and performance improvements.
Identify setup improvements to enhance payment performance and customer experience.
Provide structured feedback to payment providers on their APIs, documentation, and integration components.
Connect technical, product, UX, and commercial perspectives to ensure integration decisions deliver value.
Ensure new payment integrations are well understood, documented, easy to navigate, optimized for conversion, and delivered with a high-quality customer experience.
Help build stronger integrations, improve payment performance, and strengthen collaboration with payment providers.
Raise the quality of payment journeys based on data, user needs, and market best practices.

Requirements

Experience in payment solutions, payment integrations, fintech, or a related technical/product environment.
Strong ability to read, understand, and analyze technical documentation, APIs, integration guides, configuration parameters, and product requirements.
Experience working closely with development and technical teams and translating technical concepts into actionable business and product requirements.
Strong understanding of UX principles and user journey optimization, ideally with experience in payments or other conversion-sensitive digital products.
Ability to analyze payment flows and identify opportunities to improve conversion rate, usability, reliability, and overall performance.
Experience working with external partners, payment providers, or technology vendors and confidently representing the company in professional communications.
Strong stakeholder-management and communication skills.
Ability to work effectively across Engineering, Product, Design, UX/UI, Marketing, and external partner teams.
A structured, analytical mindset and the ability to identify problems, investigate their root causes, and turn findings into practical improvements.
Ability to research market and UX best practices and apply them pragmatically to real-world payment integrations.
Excellent written and verbal communication skills, including the ability to explain complex technical topics clearly to both technical and non-technical audiences.

Skills

Payment solutions
Payment integrations
Fintech
Technical documentation analysis
API analysis
Integration guides analysis
Configuration parameters analysis
Product requirements analysis
Technical concept translation
UX principles
User journey optimization
Payment flows analysis
Conversion rate optimization
Usability improvement
Reliability improvement
Performance improvement
External partner communication
Stakeholder management
Cross-functional collaboration
Problem identification
Root cause analysis
Market research
UX best practices application
Written communication
Verbal communication
Technical explanation

Location

Los Angeles, California

Work Type

Full-time

Experience Level

Mid-level

Benefits

100% company-paid medical, dental, and vision plans
Unlimited Flexible Time Off
Personalized career roadmap
Investment in professional development through training and educational opportunities

About the Company

Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry.
Companies partner with Xsolla to help them fund, distribute, market, and monetize their games.
Xsolla believes in the future of video games and is committed to bringing opportunities together and making new resources available to creators.
Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record.
Xsolla has helped over 1,500+ game developers reach more players and grow their businesses worldwide.
Xsolla provides developers with the resources needed to enjoy the game.
For more information, visit xsolla.com.