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About the Role

As a Keyholder, you will be an integral part of MCM’s retail leadership team, providing the highest level of customer service, building quality customer relationships, and driving sales. You will act as a liaison between management and sales associates, assisting with daily operations, clienteling, merchandising, and motivating the team to exceed sales goals.

Responsibilities

• Support store manager with management and coordination of the daily operations of the store.
• Perform functions such as opening/closing, checking in merchandise, and preparing and making deposits as needed.
• Supervise sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
• Engage in promoting and selling products to ensure customer satisfaction.

Requirements

• Must possess a minimum of 2 years luxury retail experience in a similar role.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships with team members along with a willingness to set and maintain high standards of performance.
• Ability to learn and adapt quickly in a fast-paced environment.
• Strong interpersonal and communication skills.
• Ability to operate independently and with discretion, and work effectively under pressure.
• Excellent Skills in operating personal computers, POS systems, and various software packages including MS office.
• Ability to influence and negotiate.

Skills

• Customer service
• Product knowledge
• Sales
• Clienteling
• Merchandising
• Interpersonal skills
• Communication skills
• Operating personal computers
• POS systems
• MS office

Experience Level

• 2 years luxury retail experience in a similar or supervisory role

About the Company

• MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques.
• Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious and aspirational.
• Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials.
• Appealing to the 21st Century Global Nomad generation - MCM’s millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries.
• MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more.
• With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization.
• To uphold the culture & value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards.
• Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live.
• MCM’s commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized.
• We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person.