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About the Role
As an L2 Support Engineer, you will provide technical support for 3M HIS products, collaborate with customers and vendors, and contribute to the achievement of business goals. You will ensure client success through impactful presentations and support, and participate in testing and implementation processes.
Responsibilities
- Provide technical support for all 3M HIS products for Revenue Cycle Management and Clinical Productivity Solutions
- Collaborate with customers to understand their needs and ensure successful support and usage of our solutions
- Collaborate with third party vendors to successfully support the integration of our products with other systems
- Contribute to and support the business unit to achieve goals and objectives of the HIS Division’s Business plan
- Participate with a team of professionals in providing a high level of cohesive technical service
- Participate in functional and user acceptance testing
- Understand customer needs and ensure client success through impactful presentations/guides/onsite meetings
- Attend kick-off meetings for new projects and stay involved with the Implementation process
- Familiarize themselves with stakeholders, solution footprint and project dynamics
- Get introduced to the customer
Requirements
- Experience communicating at C Suite level down to front line customers
- Effective listening, problem solving and critical thinking skills
- Ability to manage and resolve conflict with a problem solving mindset and a customer-oriented approach
- System operations, including monitoring, reporting, and troubleshooting
- Professional verbal and written communication skills in front of a large audience
- Excellent analytical, organisational, interpersonal, and time management skills
- Highly motivated and dedicated to the goals of the overall organisation
- Capable of maintaining effective and professional customer relations in a fast-paced environment
- Team player
- Analytical aptitude and ability to interpret data for customer reporting and customer presentations
- Ability to work independently within a team of professionals
- Ability to interpret technical instructions and communicate same to clients of various technical skill levels
- Ability to follow through on problems and issues, creating procedures and tools to prevent future problems
- Must be legally authorized to work in country of employment without sponsorship for employment visa status
Skills
- Technical support
- Technical implementation
- Health care industry knowledge
- Health information systems (HIS) knowledge
- Health information management (HIM) knowledge
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- 2 years of technical support or technical implementation experience
- 3 years technical support or technical implementation experience
- 5 years of Technical Support experience or technical implementation
Education Level
- Bachelor’s Degree or higher
- High School Diploma/GED or other qualification in IT related field
- Master's degree in information technology or a related field from an accredited institution
Benefits
- Programs to help you live your best life – both physically and financially
- Competitive pay and benefits
About the Company
- Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best.
- At Solventum, people are at the heart of every innovation we pursue.
- Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges.
- Solventum enables better, smarter, safer healthcare to improve lives.
- We pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.
- Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
- We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.
- Because at Solventum, we never stop solving for you.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.