Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Atlas Hotels is seeking a Head Housekeeper to lead and organize the Housekeeping team, ensuring a great guest experience at the Holiday Inn Express London Chingford.

Responsibilities

• Lead and organize the Housekeeping team, ensuring they are in the right place at the right time to enable a great experience for guests.
• Supervise, guide, and motivate Housekeeping Assistants and Supervisors.
• Nurture a learning culture, coaching and developing others, and managing underperformance.
• Communicate effectively, ensuring team members are aware of shift information, Atlas updates, and priorities.
• Undertake effective job check-ins with Housekeeping Assistants and Supervisors.
• Support the Hotel Manager in ensuring new employees receive a warm 'Atlas welcome' and thorough induction.
• Understand HR procedures and raise conduct concerns to the Hotel Manager.
• Deliver a great guest experience by ensuring the housekeeping operation runs smoothly and effectively, achieving KPIs.
• Monitor and supervise the work of the Housekeeping team.
• Undertake room checks as required.
• Take responsibility for the effective rostering of Housekeeping staff.
• Communicate daily tasks and priorities to Housekeeping Assistants in line with Company processes.
• Live and breathe Atlas values: Be Guest Focused, Work Together, Show Commitment, and Strive for Quality.
• Be an active and effective team member, working together to achieve hotel goals.
• Monitor and escalate issues with rooms to other team members (e.g., Maintenance) promptly.
• Ensure the Housekeeping team receives full training and manage issues through coaching and performance management.
• Maintain cleanliness, hygiene, and Atlas standards in public and private areas.
• Effectively manage complaints using 'service recovery' principles.
• Understand hotel products, services, and guest satisfaction scores.
• Demonstrate good local knowledge and provide it to guests.
• Maintain compliance standards.
• Positively represent the Atlas brand.
• Take accountability for own development, career progression, and growth.
• Understand budget targets and manage staffing costs within these.

Requirements

• Previous experience in Housekeeping roles, ideally in a supervisory position.
• Previous people management experience.

Location

• London Chingford

Work Type

• Full-time

Experience Level

• Supervisory

Salary/Compensations

• £33,150 per annum

Benefits

• Hotel rooms across 59 hotels at £25 per night
• 50% off food and drink
• Worldwide substantial employee discount at 6,600+ IHG Hotels
• Annual bonus cash payment after 2 years of service
• Holiday allowance that increases with length of service
• Up to 45% discount for Friends & Family
• Monthly cash rewards through reward and recognition platform
• HSF Health Plan (money off dental/optical appointments and other health costs)
• Access to HSF Perkbox (deals and discounts from big brands)
• Online GP service
• Free counselling and wellness support with a 24-hour helpline
• Auto-enrolment pension scheme
• Employee referral programme (£250 for referred employees who pass probation)
• Employee of the Quarter programmes and annual awards ceremony
• Rota for the next 4 weeks
• Free/discounted food when on shift

About the Company

• Atlas Hotels operates hotels including Holiday Inn Express, Hampton by Hilton and Holiday Inn.

Equal Opportunity

• Atlas Hotels are Disability Confident Committed, with a clear commitment to attracting disabled talent.
• Ensuring everyone can participate fully in the recruitment process.
• Contact HR at HR@atlashotels.co.uk to discuss any access or information requirements, or workplace adjustments.