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About the Role

The International Arbitration Centre (IAC) is seeking a Facilities & Events Supervisor to manage operational duties for hearings and events, ensuring exceptional client experiences. This role requires a proactive professional with a strong Front of House or hospitality background and excellent customer service skills.

Responsibilities

• Open and close facilities, ensuring the building is secured.
• Greet and assist clients to deliver a first-rate experience.
• Manage the switchboard and relay messages efficiently.
• Handle deliveries and arrange couriers.
• Research upcoming clients and prepare access cards.
• Maintain and update the client database.
• Execute daily set-up of hearing and meeting rooms.
• Manage breakfast and refreshments supplies, monitor stock, and place orders.
• Set-up breakfast, lunches, and hot drinks for clients.
• Restock soft drinks, snacks, and replenish water bottles.
• Clear-up hearing and meeting rooms after breaks and load/unload the dishwasher.
• Maintain cleanliness and tidiness of all facilities.
• Report maintenance issues or hazards to the Operations Manager.
• Assist clients with restaurant bookings and travel arrangements.
• Assist with the set-up and organisation of internal events, including preparing badges.
• Perform ad hoc duties as required.
• Adhere to the company's dress code and uniform policy.

Requirements

• Strong Front of House or hospitality background.
• Exceptional customer service skills.
• Keen eye for detail.
• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment.
• Strong communication skills.
• Excellent organisational and time-management skills, with the ability to prioritise tasks.
• Ability to be resourceful, take initiative and be proactive when issues arise.
• Ability to work independently and as part of a team.
• Flexibility and adaptability to changing situations and client needs.
• Attention to detail and accuracy in completing tasks.
• Strong customer service attitude.
• Additional languages are a plus.

Skills

• Microsoft Office Suite
• Office equipment operation
• Communication
• Organisation
• Time-management
• Prioritisation
• Resourcefulness
• Initiative
• Proactiveness
• Teamwork
• Flexibility
• Adaptability
• Attention to detail
• Accuracy
• Customer service

Location

• London

Work Type

• Full-time
• Occasional weekend working

About the Company

• Legal 500 is a global legal market research, data and intelligence business.
• Our research helps corporate clients make informed decisions about legal representation and gives law firms insight into their market position, performance, and clients.
• We are building a growing data, benchmarking, market-intelligence and subscription service offering.
• We bring the legal market together through a global programme of events - awards ceremonies, conferences and roundtables.
• Through Legal Business, our journalistic title, we deliver independent news, analysis and commentary on the business of law.
• We are a growing, multi-site organisation, with colleagues working across research, data, technology, product, journalism, commercial and events in London, Leeds and Bristol.