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About the Role

The Account Manager is responsible for managing a high-volume portfolio of Small and Medium Business advertisers, focusing on retention, repeat spend, and account growth. This role requires strong product knowledge, clear communication, and efficient multi-account management to help clients derive value from native, run effective campaigns, and ensure repeat business.

Responsibilities

• Manage a high-volume portfolio of SMB advertisers with clear revenue and retention targets.
• Serve as the primary point of contact for accounts, ensuring a smooth and positive client experience.
• Advise clients on suitable native products and packages based on their goals and budgets.
• Conduct renewal, upsell, and cross-sell activities in a value-led manner.
• Collaborate with Campaign Management to ensure accurate and timely campaign delivery.
• Respond promptly and clearly to client queries and requests.
• Manage pipeline, renewals, and forecasting accurately using CRM tools.

Requirements

• Experience in account management, sales support, or customer-facing roles.
• Comfortable managing a high volume of accounts and priorities at pace.
• Clear, confident communicator capable of explaining products simply and effectively.
• Commercially aware and comfortable discussing pricing and renewals.
• Organized and process-driven with good attention to detail.
• Resilient and adaptable, able to handle volume and change without becoming flustered.
• Curious and proactive in identifying opportunities for account growth.
• Experience managing a high volume of accounts and driving revenue growth.
• Proven ability to build and maintain long-term client relationships.

Location

• London Office
• Remote-first role in the UK

Work Type

• Hybrid (2 / 3 days in the office)

Salary/Compensations

• Base Salary: Dependant upon experience + OTE

Benefits

• Pension contributions of 5%
• 25 days off (excluding bank holidays)
• Day off on your birthday
• Share Options for all
• Work from home set-up budget
• Season Ticket Loan Scheme
• Paid maternity, paternity, adoption or shared parental leave

About the Company

• native has been building for 10 years, but we're still very much a startup: fast-moving, ambitious, and building with intent.
• We're creating the infrastructure that connects students, Students’ Unions, universities, and advertisers through a managed marketplace.
• Our goal is to deliver for students by increasing student engagement while enabling Students’ Unions to secure sustainable funding.
• For advertisers, we offer meaningful, measurable routes to student audiences.
• The more aligned these incentives are, the more defensible and scalable our business becomes.

Equal Opportunity

• We are actively creating an equitable environment for everyone at native to thrive.
• Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at native.
• At native, we embrace diversity in all of its forms and foster an inclusive environment for all people to do the best work of their lives with us.