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About the Role
This role plays a critical part in helping commercial leaders perform at their best by creating structure, driving accountability, coordinating strategic initiatives, and ensuring great ideas turn into action. It is not a traditional sales operations role focused on forecasts, CRM systems, or revenue models.
Responsibilities
- Coordinate sales performance reviews, leadership meetings, and commercial cadences.
- Track actions, commitments, and key milestones to ensure momentum.
- Support reporting, dashboards, and KPI updates.
- Synthesize insights, trends, and performance data to inform leadership decisions.
- Coordinate coaching programs, development initiatives, and performance improvement activities.
- Coordinate onboarding programs for new hires.
- Manage learning schedules, workshops, webinars, and development activities.
- Maintain onboarding and participation data.
- Collect feedback and support ongoing improvements for learning and development.
- Curate and organize commercial resources, playbooks, and learning content.
- Coordinate the sharing of commercial best practices.
- Manage libraries of winning proposals, client success stories, and sales resources.
- Support sector intelligence and market insight initiatives.
- Track engagement with key commercial enablement programs.
- Coordinate major commercial initiatives, leadership forums, and sales events.
- Provide project management support across strategic programs.
- Prepare presentations, meeting materials, and action trackers.
- Help leadership teams stay focused, aligned, and accountable across multiple markets.
Requirements
- Strong project coordination or program management experience.
- Comfortable working with data, KPIs, and business reporting.
- Handles confidential information with professionalism and discretion.
Skills
- Microsoft PowerPoint
- Excel
- Microsoft Teams
- SharePoint
- Other collaboration and productivity platforms
- Organization
- Attention to detail
- Ability to juggle multiple projects
- Communication with stakeholders at all levels
- Working with data, KPIs, and business reporting
- Curiosity about commercial performance and business growth
- Embraces technology
- Proactive
- Resourceful
- Solutions-focused
- Relationship building
- Collaboration
- Continuous improvement
- Professionalism
- Discretion
Location
- Global
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Dynamic & collaborative team
- Exposure to global clients & colleagues
- Weekly webinars for development
- Annual TLC Wellness Week
- TLC Culture Club events
- TLC Gives Back volunteering opportunities
- TLC Rise program
- TLC Owner's Club (shareholder scheme)
About the Company
- TLC Worldwide helps the world’s biggest brands drive customer acquisition, loyalty, and engagement with experience-led rewards.
- Their programs are designed to shift behavior, boost ROI, and build brand love at a lower cost than discounting or cash offers.
- Backed by COSMOS, their platform delivers personalized campaigns at scale with live data, smart insights, and seamless customer journeys.
- They have 30 years of experience combining consumer insight, a global network of 100,000+ rewards, and a focus on measurable ROI.
- TLC is 400+ people strong across 15 global hubs, comprising marketers, creatives, and strategists.
- They foster a culture that celebrates bold thinking, empowers growth, and helps people thrive.
Equal Opportunity
- TLC aims to create a world free from prejudice, bias, and inequity.
- Diversity is valued and celebrated.
- All employees are given equal opportunity to succeed.