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About the Role

The Equipment Coordinator is responsible for processing all incoming business activity and billing information while providing outstanding customer service. This role administers all order entry processes, including order updates, with a focus on maximizing equipment utilization. The Equipment Coordinator acts as a primary liaison to the Warehouse team, supporting Venue and Production team needs, and is responsible for reducing subrental costs, increasing equipment utilization, improving internal customer service, and implementing cost-saving strategies. The role also supports the transportation process between venues and events and reports to the Manager, Labour/Technology or Warehouse Manager.

Responsibilities

Deliver World Class Service - Provide outstanding service to internal and external customers.
Process equipment requests and order entry.
Develop relationships, both internal and external.
Respond in a timely manner to all orders and inquiries.
Offer technology & service solutions to meet customer needs while focusing on increasing utilization of warehouse inventory.
Follow up with field team post-event when needed.
Gather equipment shortage data and source equipment from internal and external sources to fulfill those needs.
Oversee internal equipment transfers with an emphasis on keeping company-owned equipment in use and available as often as possible to maximize cost reduction.
Inventory system entry of all warehouses sourced orders and accurate internal billing.
Ensure all system packages are up to date.
Maintain non-barcoded items within the system for accuracy.
Assist with communication on shortages and overdue items to be reconciled.
Assist in developing strategies for maximizing internal resources in an effort to lower costs.

Requirements

2+ years of customer service experience, within audio-visual or related service industry preferred.
Demonstrated ability to work in a fast paced, high volume environment while being able to think creatively and effectively solve problems.
High degree of commitment to service excellence.

Skills

Hospitality
Ownership
Instills Trust
Safety Conscious
Action Oriented
Tech Savvy
Communicates Effectively

Location

Uxbridge

Work Type

Onsite
Full-time

Experience Level

2+ years

Salary/Compensations

£28,000 to £32,000

Benefits

Private Healthcare after 12 months
Employee supported volunteering
Enhanced family leave provision
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide
Long Service Programme

About the Company

Encore is a global company with presence and opportunities worldwide.