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About the Role

The Order Management Administrator is responsible for managing the Order-to-Cash (OTC) process for the UK & Ireland Applied HVAC business. This role acts as the primary post-sale point of contact, ensuring accurate order processing, coordinating with factories and suppliers, and managing customer communication throughout the delivery lifecycle.

Responsibilities

• Manage the end-to-end Order-to-Cash process from order receipt through to delivery and invoicing.
• Accurately enter, maintain, and update customer orders within the system.
• Raise and manage purchase orders with Carrier factories and approved third-party suppliers.
• Support complex orders defined as any order beyond the shipment of a single unit with standard accessories.
• Act as the main point of contact for customers post-sale, providing clear and proactive communication.
• Manage customer queries relating to orders, delivery, documentation, and invoicing.
• Support the coordination and resolution of service, delivery, and operational issues raised by customers.
• Act as the initial point of contact for post-sale enquiries relating to warranty, quality, technical issues, or breakdowns.

Requirements

• Experience in a customer care, order processing, or operations administration role within a technical, manufacturing, or project-based environment.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong customer-focus with a proactive and solutions-oriented mindset.
• Strong collaboration and team integration.
• Strong IT skills including MS Office.

Skills

• Familiarity with ERP systems (SAP S/4HANA or similar preferred).

Location

• Wimbledon

Work Type

• Full time
• Permanent

Salary/Compensations

• £28,500.00-£56,500.00 annually

Benefits

• Competitive base salary
• Up to £7,500 bonus per annum
• 25 Days Holiday + bank holidays
• Holiday purchase scheme
• Company pension scheme
• Career progression
• Competitive total rewards package that may include other benefits and well‑being programs.

About the Company

• Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life.
• Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more.
• Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.
• We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.

Equal Opportunity

• Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.
• If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com We will make every effort to meet your needs in accordance with applicable laws.