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About the Role

This role involves driving sales, leading by example in customer service, and supporting the Floor Manager in daily operations. You will take responsibility for the floor in the Floor Manager's absence.

Responsibilities

• Support the Floor Manager in achieving financial and sales targets.
• Provide detailed reporting of daily floor performance and sales figures.
• Uphold and progress high standards of service and visual presentation.
• Maintain visual presentation standards in collaboration with the VM team.
• Enforce correct cash handling, store policies, and GDPR adherence.
• Contribute constructively to team briefs and operational meetings.
• Assist in maintaining and overseeing the digital client book.
• Assist in store events, leading the floor sales team during events.
• Use sales and client data for proactive client outreach.
• Assist in arranging cover for deliveries and overseeing stock processing.
• Oversee communication between Merchandising and Stock Control teams for stock integrity.
• Provide support to Special Projects, Stock Control, and Merchandise teams.
• Assist in maintaining stock, stock rooms, and back of house areas.
• Provide feedback to Buying and Merchandising teams on customer preferences.
• Assist in holding effective product, service, and operational trainings.

Requirements

• Previous experience in fast-paced luxury retail environments with strong sales performance.
• Strong organizational skills related to luxury fashion retail.
• Strong experience working in teams.
• Good understanding of KPIs, budgets, sales targets, stock, retail, and CRM systems.
• Ability to translate data into sales opportunities.
• Solid understanding of Dover Street Market and Comme des Garcons brands and activities.
• Ability to embody and communicate brand values and history with enthusiasm.
• Keep informed about current fashion trends and market activity.
• Ability to clientele at a high level and lead by example.
• Confidence in sharing knowledge and expertise to assist in team development.
• Confident, professional, and respectful manner in dealing with client feedback and complaints.
• Track record of problem-solving and conflict resolution.
• Effective time management, prioritization, and delegation skills under pressure.

Skills

• Sales performance
• Customer service
• Visual presentation
• Cash handling
• Store policies
• GDPR adherence
• Team collaboration
• Reporting
• Clienteling
• Problem-solving
• Conflict resolution
• Time management
• Prioritization
• Delegation

Location

• Onsite

Work Type

• Full-time

Experience Level

• Previous experience in fast-paced luxury retail environments
• Strong sales performances
• Organizational skills related to luxury fashion retail
• Strong experience working in teams
• Good understanding of KPIs, budgets, sales targets, stock, retail and CRM systems
• Ability to translate important data into sales opportunities
• Solid understanding of Dover Street Market and Comme des Garcons brands, related brands and activities
• Ability to embody and communicate with enthusiasm the brands’ values and history
• Keeping informed and up to date with all current fashion trends and market activity
• Ability to clientele at a high level and lead by example at all stages of the sales process
• Confidence in sharing knowledge and expertise to assist in the continual development of the floor team
• Confident, professional and respectful manner in dealing with client feedback and complaints
• Track record of problem-solving and conflict resolution
• Effective time management, prioritizing and delegation skills whilst under pressure

Benefits

• 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days
• Generous clothing allowance
• Up to 60% employee discount
• 50% discount on all Rose Bakery food and drink
• Access to Retail Trust, our Employee Assistance Programme
• 24/7 access to our VirtualGP service
• Cyclescheme and Eyecare Vouchers

About the Company

• Dover Street Market is known for its unique retail experience.

Equal Opportunity

• We celebrate the diversity of our workforce, which makes us unique, creative, and connected.
• As an equal opportunity employer, we ensure fair treatment for all candidates and employees.
• We welcome people from all walks of life and strive to make everyone feel they belong.
• We regularly review our recruitment and onboarding processes to be as inclusive as possible.
• We respect everyone’s stories and celebrate our differences.