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About the Role

This is a varied, people-focused role that combines customer service, membership sales, fitness, and social media. You’ll be responsible for creating a welcoming environment, building relationships with prospective and existing members, supporting membership growth, and helping keep the club looking and running at its best.

Responsibilities

• Welcome members and visitors warmly and professionally, ensuring the front of house is always covered.
• Handle member and visitor enquiries in person and over the phone, delivering excellent customer service.
• Review daily leads, trials and appointments through the CRM and consistently follow up prospective members.
• Conduct club tours, confidently explain membership options and support new sign-ups.
• Convert walk-in enquiries and ensure every prospective member receives a great experience.
• Accurately use the membership system to process memberships and manage customer information.
• Take ownership of the club’s social media content calendar, creating engaging content that showcases the community, culture and results at Jetts Hammersmith.
• Monitor social media comments and messages and respond in line with the Jetts brand tone.
• Keep reception, the gym floor and changing areas clean, tidy and presentable.
• Report maintenance and safety issues promptly.
• Work closely with the management team, support colleagues during busy periods and step in across the club when needed.

Requirements

• Friendly, confident and professional, with excellent communication skills.
• Reliable, punctual and organised, with strong attention to detail.
• Comfortable speaking with prospective members and supporting sales conversations.
• Creative and confident with social media, with an eye for creating engaging content.
• Comfortable using computer systems; CRM or POS experience is an advantage.
• Positive, proactive and keen to learn, develop and contribute to a team.
• Interested in fitness, sales or customer service, with a genuine commitment to putting members first.

Skills

• Customer service
• Membership sales
• Social media content creation
• CRM
• POS
• Communication

Location

• Jetts Fitness Hammersmith

Work Type

• Part-time
• Two evenings and 1–2 weekend days

Benefits

• Free gym membership
• Ongoing training and development
• Opportunities to progress into senior sales or management roles

About the Company

• Join the team at Jetts Fitness Hammersmith
• A friendly, team-focused club environment where everyone plays their part