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About the Role
Aurora is seeking an Account Management Associate to join our Tokyo team. In this role, you will coordinate delivery and execution of Aurora's subscription products across accounts, ensuring workshops, onboarding, and service delivery are scheduled and completed effectively. You will act as the central point of coordination between clients and internal teams, while also supporting client engagement by identifying new users and coordinating product demos to drive adoption. This role plays a critical part in ensuring a consistent client experience while enabling Account Managers to focus on renewals, expansion, and strategic account development.
Responsibilities
- Coordinate workshops, onboarding sessions, and client events, ensuring scheduling, logistics, and preparation are managed effectively.
- Manage delivery timelines and milestones across accounts, tracking commitments and ensuring actions are completed.
- Act as a central point of coordination between clients and internal teams, aligning inputs from Research, Product, and Delivery teams.
- Identify new users within client organisations and coordinate product demos to support onboarding and drive product adoption.
- Maintain regular contact with client stakeholders related to delivery, onboarding, and usage.
- Prepare contracts for up-sell and cross-sell opportunities with our clients.
- Track delivery progress, actions, and account activity, ensuring visibility of key milestones and outcomes.
- Maintain accurate CRM records to support activity tracking and reporting.
- Prepare reporting packs and support service reviews.
Requirements
- Strong organizational and coordination skills, with the ability to manage multiple stakeholders and timelines.
- High attention to detail and strong follow-through.
- Structured and process-driven mindset.
- Ability to work cross-functionally across teams.
- Calm and adaptable in high-pressure and uncertain situations.
- Proactive and versatile in adapting to an evolving and fast-moving industry.
- Excellent written, verbal, and interpersonal communication skills.
- Proven success in team-oriented environments.
- Can effectively apply AI to drive value of (prepared) interactions with clients.
- Passionate and curious about the energy transition.
- Fluent in English and Japanese.
- Customer service or customer success experience (desirable).
- Experience with Salesforce or another CRM system (desirable).
- Professional exposure to energy economics, power markets and power networks (desirable).
Skills
- Organizational skills
- Coordination skills
- Attention to detail
- Process-driven mindset
- Cross-functional collaboration
- Adaptability
- Proactiveness
- Communication skills (written, verbal, interpersonal)
- Teamwork
- AI application
- Energy transition knowledge
- English fluency
- Japanese fluency
- Customer service
- Customer success
- Salesforce CRM
- Energy economics
- Power markets
- Power networks
Location
- Tokyo, Japan
Work Type
- Permanent
- Full Time
Benefits
- Commuting allowance
- Private medical insurance
- Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills
- Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects
About the Company
- A fun, informal, collaborative and international work culture
Equal Opportunity
- The Company is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity/paternity.