Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Assist with day-to-day operations, delivering an outstanding club experience for an iconic brand inspiring the Bondi Westfield community to live an active life.

Responsibilities

• Contribute to a positive, high-performing team.
• Show up with a positive attitude and strong work ethic.
• Take accountability for your role and responsibilities.
• Support your teammates and contribute to a strong team culture.
• Be open to feedback and continuously improve.
• Communicate clearly and respectfully.
• Actively contribute to a safe and respectful workplace, free from bullying, harassment and discrimination.
• Deliver your role in a way that supports revenue and retention.
• Promote products, services or experiences where appropriate.
• Work efficiently and productively during your shift.
• Understand how your actions contribute to club success.
• Follow all club processes, systems and safety requirements.
• Complete tasks accurately and on time.
• Maintain a clean, safe and well-presented environment.
• Be reliable, organised and prepared for your shift.
• Raise issues early and take action where appropriate.
• Create welcoming, friendly and professional interactions with members.
• Be proactive in helping members and solving problems.
• Respond positively to feedback and service opportunities.
• Role model great service behaviours.
• Contribute to a seamless member journey across the club.
• Maintain high presentation standards across all member areas, including changerooms, gym floor, studios, pool and shared spaces.
• Complete cleaning, restocking and reset routines consistently and to standard.
• Ensure amenities are always stocked, clean and ready for use.
• Support smooth class changeovers, keeping spaces prepared and on time.
• Identify and action presentation issues quickly.
• Follow all safety, hygiene and operational procedures.
• Work efficiently across shifts to maintain a consistently high standard throughout the day.
• Take pride in the details — noticing what others might miss and acting on it.
• Work closely with all departments to support a seamless member experience.
• Provide active and vigilant supervision of pool areas at all times (where applicable).
• Ensure all safety and lifeguarding protocols are followed, including emergency response procedures (where applicable).
• Maintain required qualifications and remain rescue-ready during all pool shifts (where applicable).
• Monitor pool environment, behaviour and risks, taking immediate action where needed (where applicable).
• Support a safe, clean and well-presented aquatic environment (where applicable).

Requirements

• More than 1 year of relevant experience.
• Flexibility to work a non-traditional schedule.
• Experience working with a high-profile consumer brand.
• Experience in keeping environments immaculate and operations running smoothly.
• Experience in cleaning, housekeeping or maintaining high presentation standards in fast-paced environments is a plus.
• Show up with care, kindness and respect.
• Treat members and teammates well.
• Stay calm under pressure.
• Help create a positive environment for everyone.
• Understand that every interaction matters.
• Take pride in getting the small things right.
• Be open to learning, improving and trying new things.
• Take feedback on board and look for ways to get better every shift.
• Support your teammates, build positive relationships and contribute to an inclusive culture.
• Step in, follow through and take responsibility for your role, tasks, and the member experience.
• Communicate openly and respectfully.
• Raise issues early and work towards a solution.

Skills

• Member experience delivery
• Team contribution
• Work ethic
• Accountability
• Team support
• Continuous improvement
• Clear communication
• Respectful communication
• Workplace safety
• Commercial awareness
• Revenue and retention support
• Product and service promotion
• Efficiency
• Operational excellence
• Safety compliance
• Task accuracy
• Time management
• Environmental maintenance
• Reliability
• Organization
• Problem-solving
• Service behaviours
• Member journey contribution
• Presentation standards maintenance
• Cleaning routines
• Restocking
• Reset routines
• Amenity stocking
• Class changeover support
• Issue identification and action
• Hygiene procedures
• Safety procedures
• Vigilant supervision (aquatic areas)
• Lifeguarding protocols (aquatic areas)
• Emergency response procedures (aquatic areas)
• Pool environment monitoring
• Risk assessment (aquatic areas)

Location

• Bondi Westfield

Work Type

• Part time

Experience Level

• 1+ year relevant experience

Benefits

• Free gym membership
• Discounted personal training
• Complimentary club membership for you and a workout buddy
• Discounted wellbeing services
• Exclusive perks and discounts with retail and lifestyle partners
• Paid parental leave
• Ongoing personal and professional development
• 24/7 confidential wellbeing support through Employee Assistance Program

About the Company

• Virgin Active is an iconic brand inspiring people to live an active life.
• At Virgin Active, our people are our special sauce.
• We create experiences that members remember.
• Join one of the world’s most iconic and purpose-led brands, changing people’s lives for the better through wellness.
• Be part of a culture that champions wellbeing, inclusion and growth, where people are encouraged to bring their whole selves to work.
• A workplace built around movement and wellbeing, where energy and community are part of your everyday.
• A fun, human culture – we believe great results come from great energy, connection and smiles, not just spreadsheets.

Equal Opportunity

• Actively contribute to a safe and respectful workplace, free from bullying, harassment and discrimination.