Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Operate the functional areas of guest registration, bell services, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.

Responsibilities

• Operate the functional areas of guest services, resolving guest complaints to their satisfaction.
• Respond promptly to guest requests for service.
• Utilize the hotel’s computer system for reservations, scheduling, and other guest-related services.
• Answer hotel telephones courteously and efficiently.
• Maintain a positive and guest-focused attitude.
• Collaborate with the hotel team to ensure exceptional guest experiences.
• Attend scheduled training sessions.
• Ensure adherence to security and emergency procedures.
• Abide by established procedures for hotel accounting, credit control, financial transactions, and cash security.

Requirements

• Previous hotel Guest Service experience is strongly encouraged.
• Willingness to work varied shifts including AM/PM/overnight, weekends, and holidays.
• Strong command of the English language (speaking, reading, writing).
• Strong organizational skills.
• Ability to multi-task and work independently.
• Ability to stand for extended periods.
• Excellent people skills, listening skills, and an energetic personality.
• Ability to meet/exceed customer and team expectations in a fast-paced environment.
• Basic computer skills (Microsoft Word, Excel, Internet Explorer).
• Cash handling experience is strongly desired.
• Ability to lift, pull, or carry items weighing approximately 50 pounds.

Skills

• Interpersonal skills
• Computer aptitude
• Communication
• Organizational skills
• Customer service orientation
• Bilingual abilities (a plus)

Education Level

• High School Diploma or Equivalent

About the Company

• Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results.
• Associates are encouraged to reach their fullest potential by delivering a differentiated experience to guests and an exceptional bottom-line.
• Community relationships matter to the team at Meyer Jabara.