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About the Role

Contribute to IMT's growth through meaningful work, taking ownership within a supportive team, and collaborating across departments. This role ensures participants can focus on their development without IT or logistical issues, while also supporting colleagues by maintaining IT infrastructure, ensuring equipment readiness, and optimizing processes.

Responsibilities

• Set up, configure, maintain, and perform software updates on internal and external Windows laptops, including IT onboarding for new employees.
• Provide internal IT support for employees, primarily focusing on Windows.
• Offer telephone IT support to course participants for technical issues during courses.
• Conduct IT research for evaluating new hardware and software solutions.
• Participate in IT projects and technical advancements.
• Ship devices to course participants.
• Receive, quality check, refurbish, and document returned devices as part of the IT return process.
• Ensure internal and external devices and accessories are ready for use and fully documented, including maintaining IT inventory and asset lists.
• Research suitable training and conference rooms for courses.
• Obtain and compare quotes, and negotiate with vendors.
• Book training rooms in coordination with the responsible person, and manage changes, rebookings, and cancellations.
• Maintain the booking overview and ensure complete documentation.
• Perform general administrative tasks and office organization.
• Contribute to the digitalization and automation of recurring workflows.
• Propose improvements to increase efficiency and service quality.

Requirements

• Very good German language skills (written and spoken).
• Good Arabic language skills for telephone IT support.
• IT-savvy with strong knowledge of the Windows environment.
• Proficient and routine use of Microsoft Office 365.
• Structured, independent, and careful work approach, with the ability to manage multiple tasks.
• Understanding the contribution of smooth IT, good organization, and effective purchasing to enabling participants' reintegration into the job market.
• Reliable and solution-oriented support for employees and participants, even during stressful periods.
• Viewing new requirements and challenges as learning opportunities.
• Proactive problem identification and independent action.
• Close and reliable collaboration with IT, logistics, project management, and administration.
• First practical experience in IT support.
• Experience in logistics, purchasing, or device management.
• Interest in process automation, digitalization, and optimization of existing processes.

Skills

• Windows environment
• Microsoft Office 365
• IT support
• Logistics
• Purchasing
• Device management
• Zoho applications (preferred)
• Process automation
• Digitalization
• Process optimization

Location

• Berlin-Friedrichshain

Work Type

• Hybrid model
• Home office
• Office presence

Experience Level

• First practical experience in IT support
• Experience in logistics, purchasing or device management

Benefits

• Two days of home office per week.
• Performance-based compensation.
• Free drinks and fresh fruit in the office.
• Subsidies for Urban Sports Club membership.
• Subsidies for Deutschlandticket.

About the Company

• International Motivation Training Deutschland GmbH is a certified educational provider based in Berlin.
• Has 25 years of experience in training and coaching for executives, long-term unemployed individuals, and migrants.
• Contributes significantly to society by providing orientation and supporting participants' integration into the German labor market.
• Offers needs-based solutions for current labor market challenges to clients including job centers, employment agencies, and other authorities and companies.
• Values social responsibility, meaningful work, and a commitment to excellent performance.
• Has a collaborative company culture with flat hierarchies, strong team spirit, and daily enjoyment.
• Interacts with clients, freelancers, partners, and customers with friendliness, respect, and appreciation.