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About the Role

The Digital Enablement Manager leads Fundraising’s project and change management for supporter experiences, digital, data, and AI. This role designs and embeds effective process workflows, tools, training, and change practices to simplify fundraising activities. You will work across digital and data transformation projects to maximize supporter experiences, implement collaboration tools, and drive AI initiatives, building internal capability and improving ways of working.

Responsibilities

Lead change management for supporter experiences, digital, data, and AI initiatives across Fundraising.
Review and improve workflows, processes, and quality assurance practices using enterprise-approved systems like Jira.
Drive the adoption of digital tools and work management platforms, and support the uptake of existing platforms such as Jira, Miro, and business-approved AI tools.
Partner with stakeholders across multiple teams to identify opportunities and implement improvements.
Map out campaign or initiative workflows from idea to reporting in a shared tool for visibility.
Facilitate workshops, presentations, and stakeholder meetings to build engagement and alignment.
Monitor adoption and continuously improve processes using feedback and data.
Run workshops to co-design new ways of working and manage the rollout.
Act as a liaison between teams, translating needs and constraints into actionable requirements and plain language.
Track change management or usage data for new tools or processes and iterate based on feedback.
Create and maintain internal training resources for staff to build confidence and self-serve.

Requirements

Proven experience in digital marketing, project management, change management, or digital operations.
Strong understanding of digital marketing channels and campaign delivery.
Proven experience leading process improvement or change initiatives.
Excellent stakeholder management and communication skills with the ability to influence across teams.
Highly organized with strong attention to detail and a collaborative approach.
Experience using Jira or similar task management platform.
Tertiary qualifications in Marketing, Project Management, or a related discipline.
Experience with Salesforce and Braze is desirable.
Must adhere to the NDIS Worker Code of Conduct.

Skills

Project Management
Change Management
Digital Marketing
Digital Operations
Process Improvement
Stakeholder Management
Communication
Jira
Miro
AI Tools
Salesforce
Braze

Location

Allambie Heights, NSW, Australia

Work Type

Working from home options
Flexibility surrounding hours

Experience Level

Digital marketing professional with strong project or change management experience

Education Level

Tertiary qualifications in Marketing, Project Management or a related discipline

Benefits

Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
Flexible ways of working - working from home options, flexibility surrounding hours
12 weeks paid parental leave and 2 weeks paid partner leave
3 additional leave days each year
$100 per year well-being allowance
Discounted gym membership for you and your family, using Fitness Passport
Employee Assistance Program
Paid Employee Referral Bonus Program

About the Company

Cerebral Palsy Alliance (CPA) is an award-winning organisation with values of Passionate, Respectful, Ethical, Curious, and Courageous, driven by innovation.
The Fundraising team has achieved significant growth in online donation revenue and acquisition over the past three financial years.
CPA is launching a large multi-million-dollar campaign to support research, disability tech, national policy change, and early intervention for babies at risk of cerebral palsy.
The organisation is undertaking a major tech and data review to empower people and build data-led supporter journeys.
CPA invests in training and professional development, encouraging a continuous learning and teaching mindset.

Equal Opportunity

Cerebral Palsy Alliance champions diversity and equitable opportunities for people with disabilities and lived experience, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.
We are committed to supporting inclusivity for anyone with diverse needs and lived experience.
Workplace adjustments can be discussed to create a safe and comfortable workplace that supports your health, abilities, and personal needs.