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About the Role

Coordinates operations at Hub Stations and acts as a central point of contact for stakeholders involved in Hub Station Operations. This role collects and shares information with various stakeholders and maintains system integrity to support safe, on-time turn performance.

Responsibilities

• Act as a central point of contact for hub station operations, collecting and sharing information between internal and external teams.
• Communicate operational schedules, including timely updates during irregular operations, and direct operations teams, contracted handlers, and airport service providers.
• Utilize live resource deployment software to assign ramp/passenger service resources and update assignments based on operational requirements.
• Monitor hub station operations and take proactive action to mitigate operational delays.
• Arrange for requested flight deck services, ensuring requests are met fully and expediently.
• Generate and maintain an aircraft tow and parking plan for each Hub Station and distribute it to stakeholders.
• Update Porter systems with gate assignments and coordinate with gate control authorities to resolve gate conflicts.
• Update departure times for delayed flights in the Airport Collaborative Decision Making (A-CDM) system.
• Enter delay codes into Porter systems and seek out missing information for accurate and timely coding.
• Prepare and distribute reports, including shift reports, to document operational performance and issues.
• Actively participate in Porter’s Safety Management System (SMS), including reporting hazards and incidents.
• Other duties as assigned by the Hub Manager.

Requirements

• Ability to work on a permanent basis in Canada.
• Minimum 2 years of experience in airline operations or a related industry.
• Must be computer savvy.
• Must have previous experience in a fast-paced environment and ability to multi-task.
• Able to effectively and professionally communicate both orally and in writing.
• Able to collaborate and operate effectively as part of a cross-functional team.
• Has a proactive approach to work, can solve problems and maintain a positive attitude in the face of operational disruptions.
• Strong organizational skills, detail-oriented and able to effectively manage multiple tasks.
• Clear attendance record and flexibility to work rotating morning and overnight shifts, weekends and holidays.
• Able to obtain Transport Canada Restricted Area Identification Card (Security Clearance).

Skills

• Ramp and Customer Service experience
• Experience with scheduling and planning
• Radio license
• Concern for Safety
• Teamwork
• Passenger/Customer Service
• Initiative
• Results Focus
• Fostering Communication

Location

• Toronto (Billy Bishop Toronto City Airport - YTZ)

Work Type

• Onsite

Experience Level

• Minimum 2 years of experience

About the Company

• Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm.
• Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America.
• Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®.