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About the Role

We are seeking a remote Client Service Manager to join our growing team in our small business division who can deliver exceptional customer service. You will help a range of clients through issues that vary from relatively simple to moderately complex, build relationships with clients, collaborate with the sales team to achieve goals, constantly seek improvement, and demonstrate the value Gallagher can provide.

Responsibilities

Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
Secure existing business and drive the sale of additional services and lines of coverage.
Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.
Guide team members in addressing a client’s risk management needs through consultative conversations.
Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
Conduct periodic audits to ensure compliance standards and service levels are met.
Maintain accurate client and policy data and documents within the Gallagher system.
Use Gallagher's technology to improve productivity and quality.
Effectively manage multiple competing priorities.

Requirements

Bachelor's degree with minimum 1+ years client service and/or claims management experience OR High School degree/GED with a minimum of 3+ years client service and/or claims management experience
Property and Casualty Insurance License
Proficiency in Microsoft Office

Skills

Develop professional relationships with internal and external partners
Utilize a resilient and adaptable mentality in the face of shifting priorities
Eagerness to collaborate with all Gallagher teams and employees!

Location

Remote

Work Type

Remote
Full-time

Experience Level

1+ years client service and/or claims management experience
3+ years client service and/or claims management experience

Education Level

Bachelor's degree
High School degree/GED

Salary/Compensations

Competitive compensation

Benefits

Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

About the Company

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.
You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met.
Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.
Here, you’re not just improving clients' risk profiles, you’re building trust.
You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing.
We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.
If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Equal Opportunity

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)