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About the Role
As a Program Manager for the Quality Team, you will devise cross-functional quality processes by developing automated, technical solutions and managing an operational team of quality control specialists who evaluate human data deliverables before customer delivery. The ideal candidate is a scrappy, data-first, and results-driven leader with a track record of excellence.
Responsibilities
- Own quality programs for designated accounts or projects in various human data domains.
- Own outcomes end to end for quality programs on projects, from initial brainstorming and operational execution to final, detailed delivery of audit results and quality insights.
- Develop technical solutions to auto-evaluate quality of datasets and proactively root-cause issues.
- Actively identify opportunities for automation and technical simplification, leveraging LLMs, databases, and scripting where applicable.
- Devise systems to evaluate auditor and human data talent performance, ensuring adherence to quality standards and identifying process improvement opportunities.
- Report on quality through regular monitoring and maintenance of quality performance metrics and KPIs.
- Develop, update, and regularly present leadership-facing reports to inform company operations and strategy on human data deliveries.
- Work cross-functionally across engineering, account operations, and other stakeholders to execute on delivering SLAs for high-priority projects.
- Help hire and maintain a 30+ auditor workforce for quality control.
- Coach and develop specialists in the auditor pool to achieve high-impact outcomes that drive quality in customer engagements.
Requirements
- 3+ years of experience owning high-impact technical and operational outcomes.
- Strong bias for being results-driven, and experience being entrepreneurial/scrappy: building systems from scratch, including technical and operational solutions, and working under pressure in high-urgency environments.
- Strong communication skills across leadership, strategic project leads, cross-functional stakeholders, and the auditor workforce.
- Ability to develop scalable solutions to difficult operational problems, which often require going close to the ground on projects in order to root-cause.
- Robust project management experience, including the ability to manage a distributed team through ruthless prioritization and a high-urgency mindset.
- Data-first approach to problem-solving, with demonstrated qualitative and quantitative analytical ability.
Skills
- LLMs
- Databases
- Scripting
Location
- San Francisco
- NYC
- London
- Bay Area
Work Type
- In-person five days a week
- Full-time
Experience Level
- 3+ years
Education Level
- STEM background
Salary/Compensations
- $120K-$200k
Benefits
- Aggressive bi-annual performance bonus structure
- Generous equity grant vested over 4 years
- $15K relocation bonus
- $10K housing bonus
- $1.5K monthly stipend for meals
- Free Equinox membership
- $200 monthly laundry reimbursement
- $200 monthly personal wellness reimbursement
- Health, Dental, Vision insurance
About the Company
- Mercor's mission is to organize human intelligence to power the AI economy.
- We're a leading AI data company, building the layer between human expertise and frontier models.
- Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models.
- Mercor's APEX benchmark family measures AI's real-world impact on professional work.
- Mercor Enterprise brings this same infrastructure to Fortune 500 companies: helping companies capture how their best people actually work, translating that expertise directly back into agents.
- Mercor is creating a new category of work where expertise powers AI advancement.
- Achieving this requires an ambitious, fast-paced and deeply committed team.
- You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society.
- Mercor is a profitable Series C company valued at $10 billion.