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About the Role

As the Manager of Website Merchandising, you will play a pivotal role in driving the merchandising strategies for our channel, utilizing site analytics to enhance the overall customer experience.

Responsibilities

• Develop and manage the digital strategy roadmap for Textiles & Decorative Accessories, identifying opportunities for site merchandising improvements and enhancing sales performance while optimizing site KPIs.
• Monitor and analyze website traffic, user behavior, and conversion metrics to identify areas for improvement and implement data-driven optimizations.
• Collaborate closely with the Merchandising teams to pinpoint key opportunities within the category and channel, ensuring alignment with overarching business objectives.
• Establish streamlined processes in co-ordination with cross-functional teams to facilitate the execution of seasonal launches, ensuring timely and accurate implementation.
• Conduct regular audits of product listings and ensure accurate and up-to-date product information, including pricing, descriptions, and images.
• Implement merchandising strategies to optimize product placement improving discoverability and conversion rates.
• Maintain clear and consistent communication of deliverables to cross-functional partners, fostering collaboration and alignment across departments.
• Identify brand-building photography needs and facilitate discussions with the photo studio to streamline processes and prioritize brand objectives.
• Provide ongoing support and education to internal stakeholders on website merchandising best practices and tools.
• Participate in cross-functional meetings with technology partners, offering insights from a customer and site merchandising perspective to inform site-related tests and enhancements.
• Conduct regular analysis of weekly, monthly, and ad hoc reports to identify growth opportunities and inform strategic decisions for the channel.
• Lead a team of one or more employees, overseeing the assignment and prioritization of digital strategy projects, and resolving any obstacles to ensure accurate product setup and timely launches.
• Participate in key cross-functional product assortment and investment review meetings to contribute insights and align website merchandising strategies with broader business objectives.
• Support cross-functional projects and initiatives as needed, contributing expertise in website merchandising and customer experience.
• Stay informed about industry best practices, competitor activities, and emerging trends in eCommerce and website merchandising, incorporating relevant insights into strategy development.

Requirements

• Related bachelor’s degree preferred.
• 5+ years of Site Merchandising experience.
• Excellent project management skills
• Strong affinity for the product and brand
• Proven analytical and business planning skills.
• Able to make timely decisions, anticipate problems, and provide creative solutions.
• Well-organized and detail-oriented
• Able to deal with ambiguity and a changing environment.
• Excellent written and verbal communication skills
• Strong quantitative skills
• Experience creating PowerPoint presentations.
• Intermediate Excel skills (working knowledge with pivot tables and v-lookups)

Skills

• Site Merchandising
• Data Analysis
• Customer Insights
• Project Management
• Business Planning
• Analytical Skills
• Communication Skills
• Quantitative Skills
• PowerPoint Presentations
• Excel (Pivot Tables, V-Lookups)

Location

• San Francisco

Work Type

• Onsite

Experience Level

• 5+ years

Education Level

• Bachelor's degree preferred

Salary/Compensations

• $100,000-$115,000

Benefits

• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health
• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops, learning programs, and speaker series

About the Company

• Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States.
• Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow.
• These brands are among the best known and most respected in the industry.
• We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces.
• We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago.
• What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate.
• Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Equal Opportunity

• Williams-Sonoma, Inc. is an Equal Opportunity Employer.
• Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.