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About the Role
Decagon is hiring a Senior Agent Product Manager, Healthcare to own the delivery, adoption, and expansion of AI solutions for our healthcare customers. You will be among the first dedicated healthcare Agent PMs, working with leadership to author our healthcare roadmap and strategy. This role combines executive influence, product building instincts, and founder ownership to build solutions end-to-end on high-stakes accounts.
Responsibilities
- Own the AI transformation and technical deployment for Decagon's largest healthcare opportunities, partnering with Sales, Solutions Engineers, and Agent Deployment Engineers to build working agents.
- Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
- Design, build, and optimize enterprise-grade agents for high-volume healthcare workflows: benefits and eligibility, claims and prior authorization status, patient access and scheduling, Rx and adherence outreach, care-gap closure, post-discharge follow-up, and HCP inquiry handling.
- Own the trust posture on your accounts — PHI handling, consent, escalation to licensed clinical staff, guardrails on what an agent may and may not say, and the audit and compliance evidence.
- Turn the frameworks and playbooks you develop into reusable healthcare assets that scale across accounts and feed directly into Decagon's product roadmap.
- Direct Agent Deployment Engineers and partner teams to deliver at scale while you stay accountable for the outcome.
- Run tight feedback loops into Product and Engineering, shaping the healthcare product based on what you learn on the front lines of our most demanding deployments.
Requirements
- 6+ years owning ambiguous, high-stakes outcomes and earning the trust of senior executives, with at least 3 of those years in healthcare.
- Engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies serving healthcare organizations.
- Real fluency in how healthcare actually operates — how a health plan or health system is organized, where member and patient friction lives, and how care, claims, and contact center operations connect.
- Ability to hold a substantive conversation with a clinical leader and a CIO in the same meeting.
- A builder's instinct to design and build the actual solution.
- Strong technical acumen to understand and shape AI agent designs and hold your own in a technical conversation.
- Experience shipping in regulated, security-reviewed environments — HIPAA, BAA, PHI minimization, SOC 2 or HITRUST.
- Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
- Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Skills
- AI solutions
- AI agents
- Technical deployment
- Roadmap definition
- Strategy development
- Enterprise-grade agent design
- Workflow optimization
- Trust posture management
- PHI handling
- Consent management
- Escalation protocols
- Compliance
- Audit and compliance evidence
- Framework development
- Playbook creation
- Product roadmap input
- Team direction
- Feedback loop management
- Product shaping
- Technical acumen
- AI agent design
- Regulated environment shipping
- Executive presence
- Trusted advisor
- Ambiguous environment operation
Location
- In-office
Work Type
- Full-time
Experience Level
- Senior
- 6+ years
- 3+ years in healthcare
Education Level
- Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience
- MBA, or equivalent experience at the intersection of business strategy and technology
- Clinical, public health, or health policy background, or direct experience designing under clinical safety constraints
Salary/Compensations
- $200K – $285K + Offers Equity
Benefits
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office
- Take what you need vacation policy
About the Company
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- Our technology enables industry-defining enterprises to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
- We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
- We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
- We’re an in-office company, driven by a shared commitment to excellence and velocity.
- Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.