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About the Role

As an experienced Receptionist, you will manage appointments, handle booking inquiries, and answer phone calls to support clinicians. You will contribute to the Dental Centre's culture as an HCF brand advocate, emphasizing high-quality clinical care and patient rapport.

Responsibilities

• Provide courteous, prompt, and correct responses to all inquiries.
• Handle bookings and manage appointments.
• Raise accounts and receive payments.
• Comply with the HCF Dental Quality Management System and HCF policies and procedures.
• Maintain a clean and safe clinical environment.
• Support the Practice Manager and Dentists in fostering teamwork and efficient running of the dental centre.

Requirements

• Proven experience in a customer-facing receptionist role.
• Previous experience working in a dental centre is highly regarded.
• Experience in maintaining appointment booking and account systems.
• Demonstrated understanding of computerized dental systems (Dental4Windows or Oasis) is highly regarded.
• Experience with many different types of insurance and their coverage plans.

Skills

• Strong communication skills to build rapport with patients.
• Good time management.
• High attention to detail.
• Excellent listening skills.
• Teamwork mentality.

Location

• Bondi

Work Type

• Part-time
• 3 days per week

Benefits

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

About the Company

• At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
• We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Equal Opportunity

• We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.