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About the Role

Plays a critical role in achieving company objectives by driving sales through the development of clienteling, selling skills, and behaviors of direct reports. Maintains high visibility on the selling floor to coach and develop Style Advisors and Managers in driving sales, building client relationships through exceptional service and outreach. Responsible for onboarding, training, ongoing education, and performance management of the selling team and their Managers, including product knowledge, event information, and policy updates. Fosters teamwork and manages performance issues to achieve store goals.

Responsibilities

• Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals.
• Relentlessly and consistently deliver memorable client experiences to all.
• Plan client appointments to maximize results.
• Maximize every appointment with a client and those of the client's network.
• Inform clients of in-store events to enhance their experience and increase engagement and loyalty.
• Partner with the Store Director and Area Marketing Manager to identify Top Clients and seamlessly execute SFA Events and Experiences.
• Identify patterns in client spend and identify opportunities to increase wallet share.
• Increase new client acquisition by leveraging various marketing tools such as, social media platforms, referrals and networking.
• Easily pivot priorities based on business needs.
• Use multiple channels of technology to strengthen existing relationships and drive new client acquisition.
• Use a clienteling tool to stay connected with the client and make targeted recommendations based on shopping history and preferences.
• Use technology to deliver 24/7 service.
• Take initiative to stay informed on new merchandise deliveries in the store to maximize selling potential.
• Actively recruit and fill open roles with a sense of urgency.
• Seamlessly onboard and train new hires.
• Coach and develop a team of Managers to ensure the achievement of maximum sales and growth in line with company vision and goals.
• Coach and develop Style Advisors to build their personal brand as a fashion authority through proactive outreach.
• Coach and develop Style Advisors to leverage social media platforms to promote themselves as a fashion influencer and broaden connections beyond client base.
• Drive continued education initiatives for Managers and Style Advisors, with a focus on product knowledge training, client events and experiences, and targeted selling and clienteling.
• Foster an environment of accountability through ongoing coaching of company policies and procedures, including ongoing performance management as needed.

Requirements

• Possess strong interpersonal and collaboration skills.
• Ability to work in a fast paced environment where no one day is the same.
• Able to organize and execute operational processes.
• Inspire others through thoughtful leadership.
• Able to strategically come up with solutions based on research and critical thinking.
• Drive positive outcomes through objectives and measures, monitors progress and results successfully.
• Constantly look for ways to improve the way things are done and comfortable with change and challenging conventions.
• Proficiency in utilizing available technology, including clienteling tools and social media (social selling), and MS Office is required.
• Must be flexible in scheduling as the business needs require evening, weekend and holiday schedules.
• 3+ years of management experience and a proven track record of success managing a selling and operations workforce and achieving results.

Skills

• Clienteling
• Selling skills
• Social media
• MS Office
• Leadership
• Strategic thinking
• Performance management
• Product knowledge training
• Fashion authority
• Fashion influencer

Work Type

• Full-time

Experience Level

• 3+ years of management experience

Salary/Compensations

• $78,007 - $97,509

Benefits

• Medical
• Vision
• Dental
• Associate discount

About the Company

• Be a part of a team of disruptors focused on stores and redefining the luxury experience.
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
• A culture that promotes a healthy, fulfilling work/life balance.

Equal Opportunity

• SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• SFA welcomes all applicants for this position.
• Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
• An employer who violates this law shall be subject to criminal penalties and civil liability.
• Saks.com is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.