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About the Role

The Maintenance Manager ensures that homes, amenities, and shared spaces are safe, comfortable, and well-maintained, protecting the property's physical integrity and long-term performance. They lead the maintenance team and establish systems and preventative programs for smooth property operations.

Responsibilities

• Set the standard for resident-first service, ensuring maintenance concerns are handled with courteous communication, transparent updates and professional follow-through.
• Lead and develop the maintenance team through clear expectations, regular communication, measurable performance standards, ongoing coaching and performance management.
• Plan and manage daily, weekly and monthly maintenance schedules to ensure appropriate coverage and timely completion of work.
• Oversee budgets for repairs, maintenance, capital projects and unit turnovers, including forecasting and variance reporting.
• Select and oversee third-party service providers in partnership with Procurement, ensuring work meets expectations for quality, cost and timing.
• Partner with Construction and Development teams to lead the Pre-Delivery Inspection process across residential suites, commercial units and mechanical systems, and coordinate the transition to property operations.
• Build, onboard and train the full maintenance team in preparation for opening.
• Coordinate the installation and operational readiness of building technology and telecommunications infrastructure.
• Develop and implement standard operating procedures, preventative maintenance programs, emergency response plans and safety protocols to ensure the property and team are ready for opening.
• Oversee the day-to-day maintenance of resident homes, commercial units, common areas and back-of-house spaces, including unit turnovers, preventative maintenance and timely work-order resolution, ensuring all spaces meet Tricon’s standards for presentation, functionality and repair.
• Monitor and optimize HVAC, building automation, technology, telecommunications, and spa and fitness systems to support resident comfort and reliable property operations.
• Manage after-hours and on-call coverage, participate as required and coordinate an appropriate response to property emergencies.
• Maintain a consistent inspection and documentation program, including site and suite inspections, move-in and move-out assessments, equipment audits, work orders and maintenance records in Yardi.
• Ensure property operations comply with applicable legislation, regulations and standards, including the Residential Tenancies Act, Employment Standards Act, Ontario Fire Code, Occupational Health and Safety Act, building codes and RentSafeTO requirements.
• Promote a safety-first culture across employees, vendors and contractors by leading the Joint Health and Safety Committee, reinforcing PPE requirements and ensuring hazardous conditions are addressed promptly.

Requirements

• Demonstrated experience working with large-scale mechanical and building systems, including HVAC, building automation systems, and spa or fitness facilities.
• Working knowledge of applicable health and safety requirements, building codes and property-related regulations.
• Ability to communicate clearly and professionally in written and spoken English, including providing direction and coaching to employees, managing resident and vendor communications, addressing escalated concerns, and preparing accurate operational and safety documentation; effective interpersonal and problem-solving skills.
• Experience using Yardi or a comparable property management system, with intermediate proficiency in Microsoft Office.
• Experience with payroll and performance management software, and budgeting or accounting software, including Excel.
• Minimum of 3 years of maintenance leadership experience, including responsibility for teams of 10 or more employees.
• Ability to work flexible hours, participate in after-hours and on-call coverage, and safely operate relevant property equipment.
• College diploma or recognized trade certification.
• Previous experience in premium or luxury residential, commercial or hospitality properties.
• Valid driver’s license with a clean driving record.
• Bachelor’s degree in a related discipline.

Skills

• Maintenance leadership
• Team development
• Budget management
• Vendor management
• Project management
• Preventative maintenance
• HVAC systems
• Building automation systems
• Spa and fitness systems
• Health and safety regulations
• Building codes
• Property management systems (Yardi)
• Microsoft Office Suite
• Payroll software
• Performance management software
• Budgeting software
• Accounting software
• Excel
• Communication skills
• Interpersonal skills
• Problem-solving skills

Location

• Toronto, Ontario

Work Type

• Full-time

Experience Level

• Minimum of 3 years of maintenance leadership experience
• Previous experience in premium or luxury residential, commercial or hospitality properties

Education Level

• College diploma or recognized trade certification
• Bachelor’s degree in a related discipline

Salary/Compensations

• $84,060.00 - $134,060.00

Benefits

• Attractive benefits and wellness package
• Incentive opportunity of 15%

About the Company

• Founded in 1988, Tricon is a preeminent rental housing provider in North America.
• Tricon is a leader in developing high-quality multi-family portfolios in Toronto, with a pipeline of over 6,000 new units.
• Tricon properties are located in prime downtown Toronto locations and are known for design excellence, resort-quality amenities, exceptional customer service, and community-building lifestyle programming.
• Tricon is committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds.

Equal Opportunity

• Tricon is committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds.
• We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process.
• If you require an accommodation, please contact our Human Resources department at AccessibilityHR@triconhomes.com. Please include your name and position that you will be applying for in the subject line and someone from our team will reach out to assist.