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About the Role

The Practice Capability Coordinator will play a key role in strengthening practice quality and capability across SSI. This role sits within SSI’s Practice Quality and Assurance function, responsible for defining good practice, supporting teams, and continuous improvement. The role involves leading the development of practical companion guides and designing tiered learning pathways to help staff build confidence and capability in applying practice standards.

Responsibilities

Lead the authorship of SSI’s companion guide suite, ensuring practice standards are translated into clear and practical guidance.
Design tiered learning pathways for each guide, including e-modules, workshops, induction content and integration with existing learning programs.
Facilitate practice learning and deliver train-the-trainer programs to build capability across SSI’s practice specialist network.
Convene and support a community of practice that enables shared learning, consistency and continuous improvement.
Maintain awareness of current evidence, practice developments and emerging approaches across relevant human services areas.
Work closely with internal stakeholders including clinical leadership, program teams, Learning and Development, subject matter experts and frontline staff.
Contribute to the annual review of SSI’s Practice Framework, ensuring learning and practice insights inform future updates.

Requirements

A bachelor-level qualification in social work, psychology or an allied health discipline.
Strong writing and content authoring skills, with the ability to produce clear practice guidance for varied audiences.
Experience designing and delivering learning, capability-building or blended learning programs.
Strong facilitation skills, including the ability to support train-the-trainer approaches.
Sound understanding of adult learning principles and learning platforms such as Go1.
Strong consultation and stakeholder engagement skills.
An ability to build relationships, work collaboratively and coordinate input from multiple stakeholders.
An interest in evidence-informed practice and continuous improvement.
A qualification in adult education, learning and development or instructional design would be highly regarded.
National Police Clearance and a Working with Children Check.
Hold a Blue Card if supporting Queensland child-related work.

Skills

Communication
Writing
Facilitation
Content authoring
Learning design
Stakeholder engagement
Collaboration
Coordination
Adult learning principles
Learning platforms (e.g., Go1)
Train-the-trainer approaches

Location

Remote
Office

Work Type

Full-time
Max-term contract
Hybrid
Flexible working arrangement

Experience Level

Mid-level

Education Level

Bachelor's degree

Benefits

Salary packaging options up to $15,900 tax-free
Industry leading hybrid and flexible working arrangement
Opportunity of a 9-day fortnight
Access to in-house training and learning opportunities

About the Company

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential.
SSI supports children, young people and families; people living with disability; and asylum seekers, refugees and migrants.
Programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs.
SSI provides thought leadership within its sector nationally and globally.

Equal Opportunity

SSI strives to be an inclusive workplace for all people.
SSI welcomes and encourages applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.
SSI is a Disability Confident Recruiter.