Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Docent personifies the brand’s culture, transforming luxury retail into a curated, host-led experience. This role delivers immersive storytelling, curated walkthroughs, and elevated hospitality moments that deepen client connection to the brand, translating heritage, craftsmanship, and innovation into memorable experiences.

Responsibilities

• Welcome guests with warmth and professionalism setting a refined tone.
• Lead curated tours, private appointments and immersive brand experiences.
• Articulate brand heritage, craftsmanship, design, philosophy, and product narratives, with depth and authenticity.
• Lead private client experiences, VIP tours, and special events with polish and confidence.
• Translate product knowledge into emotionally resonant storytelling.
• Welcome clients with warmth, presence, and refined professionalism.
• Anticipate needs and personalize experiences based on client cues and preferences.
• Partner with Client Services and sales teams to ensure seamless transitions between storytelling and selling moments.
• Maintain discretion and confidentiality with high-profile clientele.
• Cultivate genuine connections that enhance brand loyalty.
• Capture relevant client insights to support relationship-building efforts.
• Follow up when appropriate to deepen engagement beyond the initial visit.
• Ensure the experiential area remains pristine, organized and aligned with brand standards.
• Support as needed for any events or in store activations.
• Maintain visual and experiential standards in partnership with leadership teams.

Requirements

• Elevated hospitality mindset
• Brand fluency and cultural literacy.
• Alignment with luxury service standards
• Poise under pressure
• Detail orientation
• Collaborative partnership
• Discretion and professionalism
• Exceptional verbal communication and presentation skills.
• Sophisticated presence with strong emotional intelligence.
• Ability to adapt communication style for diverse audiences, VIP, international or first time visitors.
• Passion for storytelling, craftsmanship and luxury culture.

Location

• New York

Work Type

• Full-time

Salary/Compensations

• $19.61 - $24.51 per hour

Benefits

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

About the Company

• A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury.
• With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world.
• BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience.
• Bergdorf Goodman is part of Exemplar Luxury Group’s portfolio of top luxury retail brands and real estate assets.

Equal Opportunity

• Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.