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About the Role

The Badanami Student Success Officer supports the day-to-day delivery of culturally responsive services for Indigenous students. The role provides student support, mentoring, transitional assistance and pastoral care designed to improve the student experience and strengthen success throughout the student lifecycle.

Responsibilities

• Build meaningful connections with Indigenous students, providing proactive outreach, guidance and support throughout their university journey.
• Develop and deliver student success initiatives that strengthen engagement, belonging, retention and academic outcomes across Western campuses.
• Work collaboratively with Faculty Indigenous Student Success Officers, academic teams, professional staff and support services to ensure a coordinated and student-centred approach to Indigenous student success.
• Manage and coordinate student support workflows, ensuring timely, responsive and high-quality delivery of services, programs and interventions.
• Identify students requiring additional support through proactive engagement, data insights and collaboration with relevant stakeholders to implement appropriate strategies.
• Contribute to monitoring, evaluation and reporting activities by analysing student engagement data, identifying trends and recommending improvements to enhance outcomes.
• Build and maintain strong partnerships across the University and with external organisations to strengthen opportunities, pathways and support for Indigenous students.
• Contribute to the continuous improvement of Badanami programs, services and operations through student feedback, evidence-based practice and strategic thinking.
• Ensure all activities align with University policies, procedures, legislative requirements and best practice approaches in Indigenous student support.
• Maintain Badanami Centres as welcoming, culturally safe and professional environments that foster connection, belonging and student success.

Requirements

• An undergraduate degree in a relevant discipline with substantial relevant experience in program planning, delivery and review, preferably in higher education with a focus on Indigenous Peoples Education.
• Demonstrated achievement in delivering Indigenous support services and responding proactively to student needs.
• Experience identifying service trends, systemic barriers and opportunities for process improvement.
• Strong interpersonal and communication skills, including the ability to work respectfully across cultures and maintain collaborative relationships.
• Ability to manage competing priorities, work independently and contribute effectively within a team.
• NSW Employee Working with Children Clearance and Current Drivers License Required
• Applicants must be an Aboriginal and/or Torres Strait Islander Person.
• Applicants will be required to provide confirmation of Aboriginal and/or Torres Strait Islander identity in line with University requirements.

Skills

• Culturally responsive services
• Student support
• Mentoring
• Transitional assistance
• Pastoral care
• Interpersonal skills
• Communication skills
• Working respectfully across cultures
• Maintaining collaborative relationships
• Managing competing priorities
• Working independently
• Teamwork
• Program planning
• Program delivery
• Program review
• Service trend identification
• Process improvement

Location

• Parramatta South Campus
• Campbelltown Campus
• Liverpool Campus

Work Type

• Full-Time
• Ongoing

Experience Level

• Substantial relevant experience in program planning, delivery and review, preferably in higher education with a focus on Indigenous Peoples Education.

Education Level

• Undergraduate degree in a relevant discipline

Salary/Compensations

• $97,693 – $104,713 p.a.

Benefits

• 17% Super and Leave Loading
• Community and Connection: Be part of a vibrant Indigenous community with opportunities to connect through staff networks, mentoring, cultural events and Indigenous-led initiatives.
• Paid Cultural and Ceremonial Leave: Indigenous employees are entitled to 5 days of paid leave and 10 days of unpaid leave each year to participate in cultural and ceremonial activities and fulfil community obligations.
• Culturally Responsive Wellbeing Support: Access dedicated wellbeing services, including culturally responsive Employee Assistance Program support Indigenous employees and their families.
• Flexible Work Arrangements
• Fitness Passport
• Generous leave provisions
• Staff discounts
• Access to a wide range of University facilities and services.

About the Company

• At Badanami, we are more than a support service — we are a community committed to creating transformational opportunities for Indigenous students to succeed, lead and thrive.
• As part of the Badanami team, you will play a critical role in shaping the Indigenous student experience and contributing to meaningful change across Western Sydney University.
• We work collaboratively with students, faculties, professional teams, community and industry partners to create culturally safe environments, strengthen pathways, and deliver programs that make a lasting difference.
• We are looking for people who are passionate, driven and committed to excellence — people who take pride in their work, build strong relationships, and are willing to go the extra mile to support Indigenous students in achieving their goals.
• Working at Badanami means joining a dedicated and high-performing team that values collaboration, innovation, cultural connection and continuous improvement.
• You will be supported by colleagues who share a commitment to Indigenous student success, while having opportunities to grow professionally, develop your skills and contribute to a purpose-driven environment.
• If you are someone who wants your work to have impact, who values strong relationships and who is motivated by seeing students succeed, Badanami offers an opportunity to be part of something meaningful — helping shape the futures of Indigenous students and strengthening outcomes for generations to come.
• This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community.
• As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.
• Our mission is to deliver student success, impactful research, and stronger communities.
• As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives.
• Making a difference starts at Western.

Equal Opportunity

• We are committed to substantive equality as outlined in our Equal Opportunity Policy.
• We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.