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About the Role

We are seeking a highly experienced Senior Research Manager to join our team, managing research programs and key client relationships, in pursuit of our vision of delivering the human-led AI platform for market research. If you excel at managing high-profile client relationships while also getting the most from research tools, platforms and methodologies to deliver exceptional outcomes, we'd love to hear from you.

Responsibilities

Manage large client accounts day to day, delivering projects within annual research programs, monitoring account health, running regular client meetings, and supporting retention and growth.
Use the Bounce platform and proprietary technology daily to execute and deliver client projects, collaborate with the software development team on feature testing, provide proactive feedback, and represent client needs in product roadmapping.
Translate business objectives into robust research projects on the Bounce platform, with strong expertise in survey design, scripting, sampling, quota management, data delivery, and analysis.
Collaborate across functions to support strategic and operational goals, working closely with Product, Operations, Billing, Marketing, and Customer Success.
Deliver compelling presentations that translate research findings into clear, actionable insight for clients.
Work directly with some of the world’s leading brands, helping shape strategic decisions and adapting recommendations in real time based on client feedback and discussion.

Requirements

Minimum of 8 years’ experience in a research agency or brand-side research role.
Naturally curious about technology and comfortable using digital tools to streamline and enhance research.
Proven ability to manage client relationships day to day, anticipate needs, and deliver high levels of satisfaction through a partnership-led approach.
Confidence managing complex, high-volume projects with precision and autonomy, collaborating cross-functionally with Sales, Product, and Customer Success as needed.
Curiosity, adaptability, and a willingness to learn and evolve in a fast-paced, ambitious environment.
Experience leading studies end to end, including scoping, questionnaire design, survey scripting, defining deliverables, business case development, and presenting insights with clarity and credibility.
A strong connection to Bounce’s vision, product, and values.
A research case study will form part of the interview process.

Skills

Market Research
Client Relationship Management
Product Proficiency
Research Design
Survey Design
Scripting
Sampling
Quota Management
Data Delivery
Analysis
Teamwork
Insight Delivery
Presentation Skills
Tech Savvy
Project Management
Attention to Detail
Growth Mindset

Location

Global

Work Type

Full-time
Remote

Experience Level

Senior
8+ years

Benefits

Continuous learning culture with leadership support for professional and personal development
Competitive salary and working environment
Ongoing support from our Research Director with coaching, skill development, and personalised feedback
15 global work-from-anywhere days per year
22 days annual leave, plus public holidays, plus Christmas & New Year closure.
Top tier tech including a MacBook and premium tools
Vibrant, collaborative culture with team socials, activities, and annual retreats
Stock options

About the Company

Bounce is a consumer research platform that enables consumer-facing brands to gather authentic consumer data from anyone in the world, in real-time.
We make consumer research easy, delivering the speed, ease, and agility of a technology platform, with the support, robustness, and flexibility of a research agency.
Bounce is trusted by the world’s largest brands including Coca Cola, Diageo, Pernod Ricard & Tesco.
We are on a mission to revolutionize how brands reach and understand their customers.
We are growing rapidly and have positions for people who thrive in a high-growth environment.
Our team members are the prime drivers of our success, and we can directly attribute their effort to the growth of our company.
We believe that early team members should have ownership in the company they make, and therefore we offer stock options as part of all compensation packages, in addition to base salary & performance-related incentives.

Equal Opportunity

Bounce Insights is an equal opportunities employer.