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About the Role

Netflix is seeking a Senior Account Manager to shape a new business area and establish FLEX as a world-class coverage model for enterprise accounts. This role will lead pre-to-post sale campaign execution as a strategic partner to Netflix Client Partners, focusing on Fortune 500 enterprise and agency partners to grow US advertising revenue.

Responsibilities

Be a consultative partner to top and strategic accounts in partnership with the sales team to understand their needs and present Netflix solutions.
Provide clients with excellent customer service by making it seamless for them to activate campaigns on Netflix.
Lead strategic media planning for key accounts and contribute to RFP responses around campaign packaging, pricing, targeting, etc.
Host weekly Pipeline & Pacing meetings with Client Partners to align on upcoming launches and active campaign performance.
Host campaign kick-off meetings and partner with clients on gathering campaign launch assets.
Oversee the delivery performance of Ad Campaigns and partner with clients on necessary campaign optimization and upsell tactics.
Work closely with Ads Operations for flawless order implementation and technical troubleshooting.
Provide clients with necessary data-driven insights on campaign and measurement performance including post-campaign wrap reports.
Navigate campaign escalations and contribute to long-term solutions to prevent similar issues.
Partner with cross-functional teams on the production of custom creative assets.
Maintain an in-depth understanding of ad products, sponsorship offerings, targeting capabilities, and ad policies.
Lead and maintain training materials for the AM organization, build templates, and train new AMs in partnership with Sales Enablement.
Assist managers and partner with Sales Enablement in developing and enhancing new products, improving processes, and running projects or workflows.
Serve as an SME for their Vertical or Agency Hold Co.
Contribute to monthly billing & invoicing process with clients and finance.

Requirements

5+ years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a focus on Fortune 500 enterprise clients and complex multi-agency holding company relationships.
Excellent client service and relationship management skills that build trust and loyalty.
Operational excellence through process rigor, proactive problem-solving, and strong cross-functional coordination.
Audience-driven & solutions-based media planning experience with the ability to translate client business goals into effective Netflix campaign strategies.
Experience in managing deals across multiple deal types including DIO, Programmatic Guaranteed, PMP and Live; Programmatic experience is a must.
Data fluency and the ability to translate insights into data-driven storytelling.
Proven project management skills with ability to multitask and manage requests from various stakeholders.
Familiarity with Advertising Research and Verification vendors like Nielsen, iSpot, Integral Ad Science, DoubleVerify, Kantar, etc.
Excellent verbal and written communication skills.
Passion for entertainment and a desire to work in a fast-paced, innovative environment.

Skills

Programmatic experience
Data fluency
Project management
Client service
Relationship management
Media planning
RFP responses
Campaign execution
Delivery performance monitoring
Cross-functional coordination
Sales enablement
Training
Billing & invoicing

Location

Work Type

Full-time

Experience Level

Senior

Salary/Compensations

$150,000.00 - $210,000.00
A portion of this compensation is variable.

Benefits

Health Plans
Mental Health support
401(k) Retirement Plan with employer match
Stock Option Program
Disability Programs
Health Savings and Flexible Spending Accounts
Family-forming benefits
Life and Serious Injury Benefits
Paid leave of absence programs
Full-time hourly employees accrue 35 days annually for paid time off (vacation, holidays, sick)
Full-time salaried employees are immediately entitled to flexible time off

About the Company

Netflix's mission is to entertain the world.
Netflix is a unique culture and environment.

Equal Opportunity

Inclusion is a Netflix value.
Netflix strives to host a meaningful interview experience for all candidates.
Netflix is an equal-opportunity employer and celebrates diversity, recognizing that diversity builds stronger teams.
Netflix approaches diversity and inclusion seriously and thoughtfully.
Netflix does not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.