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About the Role

Reporting to the Head of Retail Workforce Planning and Labour Optimisation, you will be the driving execution and change management engine that translates corporate workforce strategy into store-level reality—ensuring our labour investment aligns strategically with customer demand, commercial performance, and compliance obligations. In this role, you’ll bridge the gap between complex transformation and daily store operations. You will maintain the integrity of engineered labour standards, deliver data-driven bottom-up wage budgets, and lead targeted automation, centralisation, and productivity initiatives that directly optimize EBIT across Dan Murphy’s and BWS.

Responsibilities

Operationalise our 3–5 year retail labour strategy and deploy complex, network-wide productivity streams across 1,650+ sites.
Own end-to-end development of data-driven, bottom-up wage budgets and wage-to-sales forecasting models.
Constructively challenge retail business units to align wage outcomes with Enterprise Agreements and EBIT goals.
Maintain and optimise engineered labour standards and productivity databases alongside internal and external technology partners.
Conceptualise operational analytics, identify structural labour mix opportunities, and track productivity overlays.
Partner with IT and Transformation teams to ensure WFM solutions (e.g., UKG) accurately reflect live business processes and demand-driven scheduling principles.
Lead, coach, and develop a specialized team (including Process Engineering and Rostering Leads).
Act as the primary enterprise coach to uplift store-based capability and demand-led rostering practices nationally.
Drive cross-functional alignment across Retail Operations, Finance, and Transformation while guiding senior retail leaders through operating model redesigns.

Requirements

Analytically minded, deeply curious, and pragmatic - balancing sophisticated financial modelling with the daily realities of a fast-paced retail environment.
Composed under pressure, passionate about protecting store team experiences, compliance, and Voice of Customer (VoC) metrics.
Proven track record leading a Workforce Planning function in a large multi-site retail, service, or customer-facing organisation.
Demonstrated history of managing, coaching, and developing specialist teams and driving project outcomes.
Specialist skills in industrial engineering methodologies (e.g., MOST, activity sampling, time study) paired with strong financial acumen and bottom-up wage budgeting experience.
Proficient with enterprise WFM systems (e.g., UKG) and ability to interpret Enterprise Agreements, Awards, and Fair Work operational compliance.
Strong analytical and data-modelling skills.
Willingness to travel interstate and intrastate as needed.
Experience in transformation/project environments and matrix organisations.
Prior experience executing large-scale WFM process and system rollouts with external business suppliers.

Skills

Workforce Planning
Labour Optimisation
Change Management
Financial Modelling
Industrial Engineering Methodologies (MOST, activity sampling, time study)
Financial Acumen
Bottom-up Wage Budgeting
Enterprise WFM Systems (e.g., UKG)
Enterprise Agreements Interpretation
Awards Interpretation
Fair Work Operational Compliance
Analytical Skills
Data Modelling
Project Management
Team Leadership
Coaching
Process Engineering
Rostering

Location

Australia

Work Type

Full-time

Experience Level

Manager

Education Level

Tertiary qualifications in Industrial Engineering, Mathematics, Statistics, or Business

Benefits

Exclusive discount card for ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands.
Discounts at Woolworths supermarkets and BIG W through partnership.
Range of free services to help support physical, mental and financial wellbeing.
Dedicated learning and development options.

About the Company

Endeavour, with a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, loves to bring people together.
Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia.
Endeavour Group is big on sociability.
Together we create the moments that bring millions of people together.
We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.
We’re all about creating a more sociable future - for our customers and each other.

Equal Opportunity

Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career.
At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.
We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.