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About the Role

The Clinical Case Manager II – Intensive Case Management (ICM) is a dynamic, knowledgeable, and experienced professional with a background in social work, psychology, or behavioral health. This role is ideal for someone passionate about serving individuals with complex needs—including serious mental illness, substance use disorders, housing instability, and trauma—who are also involved in the criminal legal system. The Clinical Case Manager II will join an innovative, multidisciplinary team that is piloting a supportive and integrated, community-based service delivery model. This model brings together behavioral health clinicians, peer specialists, housing specialists, and client care coordinators to promote better outcomes for a historically underserved population. The team serves both youth and adult clients (ages 16 and older), providing a unique opportunity to build clinical skills across the lifespan. This is an exciting opportunity for clinicians seeking to deepen their trauma-informed practice, gain experience in justice system navigation, and earn clinical hours toward licensure. The role offers hands-on experience with evidence-based assessments, care coordination, and advocacy in a real-world setting that values innovation, collaboration, and equity.

Responsibilities

Conduct comprehensive intake and needs assessments using evidence-based tools to identify mental health, substance use, housing, and other psychosocial needs.
Provide trauma-informed, person-centered clinical case management to a caseload of high-risk, high-needs youth and adults.
Collaborate with a multidisciplinary team to develop and implement individualized service plans that promote stability, recovery, and court compliance.
Support participants in navigating complex systems, including behavioral health, housing, public benefits, and legal services.
Maintain regular contact with participants through in-person and phone check-ins; monitor progress, re-arrests, and compliance with court mandates.
Create safety, provide supportive counseling, and encourage client growth and readiness for change.
Prepare and present written progress reports to the court; advocate for participants’ needs and strengths in legal settings.
Coordinate with defense attorneys, service providers, and community partners to ensure continuity of care.
Maintain accurate and timely documentation in the agency’s case management system.
Participate in ongoing training, reflective supervision, and team meetings to support professional growth and service quality.

Requirements

MSW or relevant master's degree required with 2 years of related case management experience
LMSW, LMHC, or LCAT licensure required
Familiarity with the Alternative to Detention (ATD), Alternative to Incarceration (ATI) or other advocacy program models
Working knowledge of treatment programs (substance abuse, mental health, etc.) and other support services (GED, job training, YIP, etc.) for referrals
Ability to exercise sound and quick judgment
Excellent communication and writing skills
Excellent time management skills
Computer literate with the ability to quickly adapt to changing technology
Must be willing to work evening and weekend hours, if needed
This is a visible role with direct client-facing responsibilities engaging with clients, staff, and other stakeholders.
The successful candidate will possess the required qualifications and skills, and the ability to work in-person 5 days a week.
Internal applicants must be 1 year in their current roles and be currently in good standing (no disciplinary action within the last 90 days) to apply.

Skills

Trauma-informed care
Harm reduction
Motivational interviewing
Systems navigation
Bilingual Spanish (preferred)
CASAC or CASCT encouraged to apply

Location

Queens, NY

Work Type

Full-time
Onsite
Hybrid

Experience Level

2 years of related case management experience

Education Level

MSW or relevant master's degree
LMSW, LMHC, or LCAT licensure

Salary/Compensations

$83,854

Benefits

Health, dental and vision insurance
Comprehensive mental health and wellness program
Employee Assistance Program (EAP)
Four weeks’ vacation
Paid holidays
Retirement plan with employer matching contributions
Professional learning and development opportunities
Web-based, in-person professional development training
In-house job training and development

About the Company

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice. CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide.
CJA operates a Supervised Release Program in Queens Criminal Court. The program, which operates during the day and night court in Queens, screens targeted defendants for release at criminal court arraignment, subject to specific conditions including maintaining face-to-face and telephone contact with the program, participating in an assessment process to identify needs such as substance use and mental health, and agreeing to program monitoring of court appearances and re-arrests.
Each employee at CJA is guided by these values in our work: Commitment, Fairness, Innovation.

Equal Opportunity

The New York City Criminal Justice Agency is an Equal Opportunity Employer
CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.