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About the Role
As a Department Support Associate, you’ll be the first point of contact for patients and visitors at our Occupational and Employee Health Clinic. You’ll help create a welcoming, organized experience while keeping front desk operations running smoothly.
Responsibilities
- Welcome and check patients in and out of the clinic
- Verify demographics and insurance information and collect applicable payments
- Schedule and reschedule appointments and help coordinate provider schedules
- Answer incoming calls, respond to questions and route messages to the appropriate team member
- Notify the clinical team when patients arrive and help communicate any delays
- Maintain accurate information in the electronic medical record and Occupational Health systems
- Process payments, mail, faxes and other front desk documentation
- Partner with the clinical team to provide a friendly, efficient experience from arrival through checkout
Requirements
- High school diploma or equivalent
- 2 years of related experience in medical office registration and customer service
- Knowledge of medical terminology
- Experience working with electronic medical records
- Strong customer service, communication and organizational skills
- Comfort managing multiple priorities in a busy front desk environment while providing a welcoming patient experience
Skills
- Customer service
- Communication
- Organizational skills
- Medical terminology
- Electronic medical records
Location
- Onsite
Work Type
- Full-time
- Part-time
Experience Level
- 2 years
Education Level
- High school diploma or equivalent
Benefits
- Generous PTO
- Choices in insurance
- HSA
- Tuition reimbursement
- Immediate 401K match
- Discounted tickets to various entertainment, social, and sporting events
About the Company
- We have nearly 5,000 dedicated clinical and non-clinical employees and physicians who work together every day to serve the health and well-being of our community.
- At ProHealth Care everyone contributes to the care our patients receive.
- And, everyone is treated with kindness and respect in our welcoming environment.
Equal Opportunity
- ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people.
- We maintain a drug-free workplace and perform pre-employment substance abuse testing.
- All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.