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About the Role

MILEY is our customer-facing chatbot, and you will play a central role in making it better every day. You will analyze real customer conversations, identify areas where the bot fails users, and implement concrete improvements to content, responses, and processes. This is an entry-level position where you will grow step-by-step into topics related to Conversational AI, automation, and customer care, taking responsibility for your own areas early on.

Responsibilities

Support the conception, implementation, and documentation of our chatbot.
Help improve internal processes and the customer experience.
Analyze bot conversations to systematically identify problems such as misunderstandings, misclassifications, and unresolved issues, and investigate their root causes.
Adapt and further develop content, including bot responses, knowledge base articles, and conversation flows, to enhance bot comprehension and response quality.
Implement solutions for identified problems and measure their effectiveness.
Support KPI reporting for the department and derive actionable recommendations.
Learn and utilize our automation and support tools (e.g., n8n, Zendesk) to increase process efficiency.

Requirements

Completed university studies or comparable training, or initial professional experience.
Analytical thinking and quick learning ability are more important than the specific educational background.
High affinity for technology and a structured, conscientious work approach.
Strong analytical competence with a desire to delve deep into data and processes to find and solve systemic problems.
Passion for UX and communication.
Proficiency in handling data (spreadsheets, CSV, ideally SQL) and quick learning of new tools (e.g., n8n, Zendesk).
Results-oriented with a high standard of quality and a strong problem-solving mentality.
Excellent written and spoken German and English skills (at least C1 level each).

Skills

Conversational AI (Intents, Flows, Classification)
Content Management
Quality Assurance
Data Analysis
Spreadsheets
CSV
SQL
n8n
Zendesk

Location

Berlin

Work Type

Full-time
Hybrid

Experience Level

Entry-level

Education Level

University studies or comparable training

Benefits

Company pension plan
Mobility options (MILES Credits or Deutschlandticket)
Subsidized Urban Sports Club membership
Access to Corporate Benefits platform with discounts
Hybrid work model possible
Social Impact initiatives (portion of revenue invested in regional and social projects)

About the Company

MILES is the leading car-sharing provider in Germany, also offering car subscriptions.
A portion of revenue is invested in regional and social projects.
Believes in a world where mobility is shared, sustainable, and accessible to all.
Creates an alternative to private car ownership, reducing the number of vehicles on the road and contributing positively to urban life.
A diverse team composed of people from over 80 countries with varied experiences and ideas.