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About the Role

As a Service Administrator, you will be the central link between customers, Service Technicians, Sales teams, and internal stakeholders, ensuring service requests are managed efficiently and customers remain informed. This role is critical in delivering exceptional customer experiences, coordinating field service activities, resolving challenges, and ensuring smooth service operations.

Responsibilities

• Coordinate repairs, service appointments, equipment installations, and ongoing customer support as the first point of contact.
• Build strong relationships with customers and internal stakeholders through exceptional service and communication.
• Coordinate and schedule service appointments for field technicians.
• Manage customer inquiries and service requests from initial contact through to resolution.
• Monitor service jobs to ensure customers receive timely updates and support.
• Process orders, quotations, returns, and service-related documentation accurately and efficiently.
• Manage parts availability, stock allocation, and repair exchanges to support service delivery.
• Collaborate with Service, Sales, Logistics, and Technical teams to achieve optimal customer outcomes.
• Proactively identify issues, manage expectations, and find solutions before problems escalate.
• Maintain accurate information across multiple systems with attention to detail.

Requirements

• Experience in customer service, service coordination, scheduling, administration, or customer support roles.
• Experience managing multiple priorities within a fast-paced environment.
• Experience working with customers and stakeholders to resolve issues and achieve positive outcomes.
• Experience with CRM, ERP, or Service Management systems.
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel.
• Ability to remain calm and professional when priorities shift or challenges arise.
• Ability to manage multiple competing priorities simultaneously.
• Ability to build rapport with a wide range of stakeholders.
• Proactive and accountable, taking ownership from start to finish.
• Adaptable and comfortable navigating change and ambiguity.
• Customer-focused with a genuine commitment to service excellence.

Skills

• Problem-solving
• Organization
• Attention to detail
• Resilience
• Communication
• Adaptability
• Customer service
• Service coordination
• Scheduling
• Administration
• Customer support
• CRM
• ERP
• Service Management systems
• Microsoft Office Suite

Location

• Australia

Work Type

• Hybrid working after probationary period

Experience Level

• Experience in customer service, service coordination, scheduling, administration, or customer support roles.
• Experience managing multiple priorities within a fast paced environment.
• Experience working with customers and stakeholders to resolve issues and achieve positive outcomes.
• Experience within the dental or healthcare industry is highly regarded, but not essential.

Benefits

• Birthday leave
• 13 weeks paid parental leave
• Discounts on retail and dental products and services
• Flu shots
• Salary packaging options

About the Company

• Henry Schein is the leading supplier of dental solutions in Australia.
• Our Team Schein Members deliver solutions that health care professionals rely on to improve practice performance and patient lives.
• Join a market-leading organisation with a strong reputation and values-driven culture.
• Be part of a collaborative and supportive team that genuinely values customer service excellence.