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About the Role
The Endpoint Engineering team supports customer environments, recommends best practices, and designs, builds, and improves end-user solutions. You will solve technical issues to enhance customer productivity, collaboration, and innovation. As an Endpoint Engineering Specialist/SOE Engineer, you will manage daily operations of customer endpoint systems with minimal direction and engage in project work. A key focus is ensuring an exceptional customer experience. The company offers financial incentives for engineers who certify in relevant technologies.
Responsibilities
- Maintenance, upgrades, and enhancements of environment-wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise-grade endpoint management platforms (Intune)
- Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
- Operate in, and contribute to the winning culture of a high performing team
- Identify service improvements, efficiencies and/or cost reductions for Datacom customers
- Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release)
- Perform upgrades on applicable hardware and operating systems as required/requested
- Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual)
- Assist with projects as required and act as the lead
- Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles
- Occasional travel to Datacom, customer sites and conferences when required
Requirements
- Must be an AU Citizen
- Must be able to obtain a Baseline or NV1 clearance
- Related experience in endpoint engineering and SOE management
- Related experience working for a Managed Service Provider
- Strong Technical Knowledge of Microsoft Intune including Autopilot Deployment and Development
- Strong technical knowledge of Microsoft Endpoint Configuration Manager
- Strong technical knowledge of Azure Virtual Desktop (AVD)
- Strong technical knowledge of Active Directory – Group Policy Management
- Strong Scripting ability (PowerShell, VBScript, Batch)
- Experience with Windows 10 task sequencing and end point configuration
- Experience with facilitating large and enterprise scale software deployments
- Exceptional knowledge of Windows Modern Desktop technologies
- Minimum 2+ years’ experience in SOE migrations, projects, and implementation
- Minimum 1+ years' experience in MECM
- Citrix experience
- Experience with M365 would be advantageous
- Good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications
Skills
- Microsoft Intune
- Autopilot Deployment and Development
- Microsoft Endpoint Configuration Manager
- Azure Virtual Desktop (AVD)
- Active Directory – Group Policy Management
- PowerShell
- VBScript
- Batch scripting
- Windows 10 task sequencing
- Endpoint configuration
- Software deployment
- Windows Modern Desktop technologies
- SOE migrations
- MECM
- Citrix
- M365
- Networking
- TCP/IP
- AD
- DHP
- DNS
- Certificate services
- Enterprise applications
Location
- Australia
- New Zealand
Work Type
- Remote working
- Flexi-hours
Experience Level
- Minimum 2+ years’ experience in SOE migrations, projects, and implementation
- Minimum 1+ years' experience in MECM
Benefits
- Social events
- Chill-out spaces
- Remote working
- Flexi-hours
- Professional development courses
- Financial incentives for certifications
About the Company
- Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
- Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards.
- We strive to develop a culture that encourages interaction and promotes social activity.
- We work hard but we also know how to have fun.
- We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.
- Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services.
- We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.
- It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
- We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few.
- You’ll have the opportunity to learn, develop your career, connect and bring your true self to work.
- You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
- We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
- We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.