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About the Role

The IT Operations Manager delivers secure, reliable infrastructure and customer-focused support for 500+ employees across HQ, U.S. sites, and overseas offices. The role requires strong Google Workspace and Microsoft 365 administration, leading daily IT operations, vendor and asset management, and process improvement.

Responsibilities

• Maintain core IT infrastructure including security tools, applications, network, servers, email, identity management, endpoint management, software, and laptops.
• Lead help desk, onboarding, offboarding, and user support.
• Manage network and security components: Microsoft AD, SharePoint, OpenVPN, AWS, Cisco Meraki, Windows/Linux servers, VM/VPC, Proofpoint, Webroot, MDM (Intune, JumpCloud), and Huntress.
• Oversee communications platforms: Google Workspace, Microsoft 365, and Talkdesk.
• Manage help desk operations using Zoho Desk or similar.
• Administer cloud environments: GCP, AWS.
• Analyze needs, processes, and tools to reduce risk and improve productivity, efficiency, and accuracy.
• Prepare cost-benefit analyses, manage vendors, train employees, troubleshoot issues, and provide support.
• Oversee disaster recovery planning, maintain data backups, fault tolerance, and redundancy in systems.
• Own roadmap, budget forecasts, actuals, and spend allocations.
• Hire, manage, and develop IT talent; oversee program expenses and administration.

Requirements

• Bachelor’s degree or equivalent experience in IT, computer science, or related field.
• 10+ years of IT experience, including 2+ years in IT management.
• Willingness to be on-call during weekends and evenings when necessary.

Skills

• Google Workspace administration (Gmail, Drive, Calendar, Groups, provisioning, access controls, security settings).
• Microsoft 365 administration (Exchange, SharePoint, Teams, OneDrive, licensing, identity management, endpoint integration).
• Strong people-leadership skills.
• Strong communication skills.
• Strong interpersonal skills.
• Effective program coordination skills.
• Ability to multi-task.

Location

• HQ
• U.S. sites
• Overseas offices

Work Type

• Full-time

Experience Level

• 10+ years of IT experience
• 2+ years in IT management

Education Level

• Bachelor’s degree or equivalent experience in IT, computer science, or related field.

Salary/Compensations

• $125,000 – $135,000 annually

Benefits

• Comprehensive benefits package

About the Company

• Intrax is a company devoted to promoting intercultural exchange and providing opportunities for foreign nationals to experience American culture.
• Intrax has operations in more than 100 countries worldwide and offers diverse educational and cultural programs.

Equal Opportunity

• Intrax is an Equal Opportunity Employer, and we are committed to creating an inclusive and diverse workplace.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship, gender, gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law.
• We celebrate diversity and are dedicated to fostering an environment where everyone feels valued and respected.