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About the Role

Provide varied and complex administrative office support and customer service assistance, requiring significant knowledge of and experience with departmental activities and programs. Employees in this job have no formal supervisory role, however, may train, guide, or lead employees in the designated work unit. Employees work as part of a team and are responsible for ensuring that the team meets its objectives.

Responsibilities

Processes, compiles, researches, and analyzes information, and prepares and verifies reports, correspondence, and other documents utilizing applicable software, within established procedures.
Provides comprehensive customer service, including delivery of accurate, prompt, and courteous assistance on complex policies, guidelines, and standard practices to internal and external customers, both verbally and in writing.
Performs a variety of specialized research and reporting in assigned area of responsibility and resolves related discrepancies or erroneous data to ensure compliance with established rules, court orders, policies and laws.
Participates in maintaining or designing web page(s) for assigned area of responsibility.
Enters, verifies, and reconciles information and data. May develop spreadsheets, databases, or reports.
Monitors and maintains appropriate levels of supplies and materials in support of unit operations and activities.
Creates forms, calendars, newsletters, brochures, pamphlets, flyers, and/or other collateral materials in support of unit operations and activities.
Sorts, files, and maintains materials and filing systems (paper, computer or imaging), retrieves file materials, and keeps a record of file movement.
Performs basic mathematical calculations to balance, reconcile, and maintain records.
Schedules and maintains department calendars.
Participates in/on a variety of meetings, which may include scheduling, preparing agendas, and taking and distributing meeting minutes.
Uses a wide variety of office machines such as printers, personal computers, facsimile machine, postage machine, adding machine, scanners, and copiers.
Any other duties as assigned.

Requirements

Graduation from High School, or G.E.D.
Two to four years related experience.
College level course work in a related field may substitute for up to one year of experience
CPR Certification; required for Health Department positions.
Notary Public designation.
Valid driver’s license and personal vehicle insurance and must maintain eligibility to drive as per the County's Vehicle policy.
A background check may be required initially and periodically for an individual hired, transferred, reclassified, promoted, or currently working in this job.
Appointment to or continued employment in this job is contingent upon a satisfactory background check which may include but is not limited to: confirmation of a persons’ identity; review of criminal conviction records; verification of educational degree, license, or certificate required for the position; review of Department of Motor Vehicles records; Department of Justice fingerprint scan; and/or drug and alcohol testing as required and allowable by law.
A satisfactory background check is defined as the absence of a criminal history record which bears a demonstrable relationship to the applicant's or employee's suitability to perform the required duties and responsibilities of the position.
Work involves gathering and analyzing information to determine the best course of action, based on general guidelines or rules of operations.
Requires the use of judgment to choose alternatives, many of which may be correct, but one is better than another depending on the situation.
Errors at this level could cause serious, but short term consequences involving significant financial impact or cost, reduced service to the public, and/or strong negative citizen reaction requiring intervention from a higher-level manager and could impact others outside of the department.
Compared to the Office Associate classification, work is more complex requiring more department specific experience and knowledge
Compared to the Administrative Assistant classification, work is less complex, varied, and independent.
Duties and responsibilities may change depending on assigned department.
Work is performed in an office environment
May be required to reach with hands and arms; sit; stand; talk and hear; use hands to finger, handle, or feel
May be required to lift/move up to 50 pounds (such as a box of paper)

Skills

Proficiency in English grammar, spelling, punctuation, and simple mathematical functions such as addition, subtraction, multiplication, division, percentages, ratios, etc.
Knowledge of generally accepted accounting and bookkeeping principles
Ability to comprehend, process and apply both verbal and written skills appropriate to the job
Specialized knowledge related to the department or function
Ability to detect errors, determine causes, and make corrections as appropriate
Skill in operation of modern office equipment such as personal computer, facsimile, copiers, scanners and telephones
Skill in use of personal computer software, including spreadsheet development and word processing
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships with customers, co-workers, and representatives of other agencies.
Skilled in researching and resolving problems to ensure compliance
Ability to develop, layout and implement clerical procedures and operations from general instructions
Ability to explain complex policies and processes in layman’s terms
Ability to coordinate meetings effectively and efficiently
Ability to accurately organize and maintain paper documents and electronic files
Ability to maintain the confidentiality of information and professional boundaries
Able to use County resources effectively and efficiently

Location

Grand Traverse County

Work Type

Full-time
Part-time

Experience Level

Two to four years related experience

Education Level

High School Diploma or G.E.D.
College level coursework in a related field

Salary/Compensations

Starting Hourly Rate: $19.59 USD

Benefits

Medical: High-deductible plan through Priority Health with up to $2,000 annual contribution to an employee Health Savings Account.
Vision: No cost plan for employees, with an enhanced plan option through EyeMed.
Dental: Delta Dental insurance with no cost or premium for diagnostic and cleaning services.
Wellness: Incentives and programs to promote a healthy lifestyle.
Employee Recognition: Awards and recognition throughout the year and on anniversary dates.
Tuition Reimbursement: Up to $5,250 annually for courses at an accredited college, university, or trade school.
Vacation: Generous amount of vacation days for benefitted employees.
Holidays: 12 paid holidays per year, plus additional floating holidays.
Personal Leave: Up to 72 hours annually, paid out for unused leave up to 40 hours.
Parental Leave: Up to 6 months of leave for birth or adoption of a child.
Retirement: Defined contribution plan through MERS with a generous match that vests after 6 years.
457(b) Retirement Plans: Optional deferred compensation and Roth plans with matching contributions.
Life Insurance: Automatic coverage for benefitted employees.
Short Term Disability: Plan through Mutual of Omaha, paying two-thirds of salary for up to 182 days.
Long Term Disability: Plan through Mutual of Omaha, paying 60 percent of salary for up to 24 months.

About the Company

Grand Traverse County is a team of passionate and incredible people committed to providing responsive, effective quality service to our up-north community.
We strive to be a leader in innovative, effective, collaborative, and sustainable county government.
We offer stable work environments and competitive salaries to both full- time and part-time employees.
Understanding the many challenges facing today’s professionals and families, we offer a competitive compensation package including an impressive list of benefits and time off.
Grand Traverse County is a great place to live, work and play.
Experience what northern Michigan is all about.