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About the Role
As a Lead Implementation Consultant - Payroll, you will leverage your technical background to develop tailored solutions for enterprise customers. You will own the delivery lifecycle for new and existing implementations, developing strong relationships that set customers up for success. You will support the team with local internal initiatives and be given time to innovate and own areas of process improvement.
Responsibilities
- Manage the end-to-end delivery and implementation of complex Payroll projects for Deputy’s largest enterprise customers.
- Act as a trusted advisor to customers by providing best practices, thought leadership and identifying areas of opportunity throughout the payroll implementation process.
- Mentor and support junior team members on payroll implementation best practices, technical nuances, and customer engagement strategies to build overall team capability and confidence.
- Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders.
- Define and communicate project plans with clearly defined timelines and deliverables.
- Collaborate with Solutions Architects to design custom solutions as needed to fulfil customer requirements.
- Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines.
- Interpret and map customer’s business structure to the Deputy platform, optimising for ease of use and performance.
- Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health.
- Take a train-the-trainer approach, equipping customer with training sessions and materials to insure continued success.
- Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term support.
Requirements
- Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams.
- Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives.
- Solid history of establishing and meeting work schedules with limited time frames and under tight deadlines.
- Ability to understand and relate to both technical and non-technical project team members.
- Experience with enterprise SaaS applications.
Location
- London
Work Type
- Hybrid
Experience Level
- 7+ Years of professional experience in delivery, implementation, or project management with at least 3 of those as a payroll implementation specialist.
Benefits
- Flexible work policy
- Dedicated office 1 minute walk from Farringdon Station
- Employee Share Ownership Plan (ESOP)
- Work from home stipend
- Employee pension matching programme
- Private health and dental insurance
- Paid parental leave
- Additional leave days — including study assistance, celebration days and volunteering
- 25 days’ holiday plus bank holidays
- Income protection scheme for long-term absence due to illness or injury
- Global working groups; designed for collaboration, belonging and connection
- Weekly office lunches, social gatherings and industry events
About the Company
- Deputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States.
- Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries.
- We are backed by top global investors and recently achieved Unicorn status.
- At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers.
- We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work.
- You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working.
- If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!
Equal Opportunity
- Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation.
- Our global team members are from a variety of cultures.
- And we welcome different perspective and skills.