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About the Role

The Clinical Systems & Digital Implementation Lead will own the end-to-end implementation of all clinical technology across the TFP network, including digital tools, platforms, EMR, and lab systems. This role serves as a project leader who understands technology, communicates effectively with clinical staff, and drives change across a multi-site healthcare network.

Responsibilities

• Own the end-to-end rollout of clinical digital tool and platform capabilities, EMR deployments, and clinic system implementations.
• Develop and maintain a standardized, scalable, and clinic-tested implementation playbook.
• Manage implementation timelines, milestone tracking, and go-live readiness across multiple rollouts.
• Serve as the primary lead for every clinical system launch from implementation kick-off through sustained adoption.
• Lead TFP’s EMR implementation work, including new clinic onboardings and optimization of existing deployments.
• Coordinate across EMR vendors, IT Operations, and clinic teams to ensure implementations are properly scoped, resourced, and executed.
• Own go-live readiness checklists, data migration validation, and post-go-live stabilization for all clinical system deployments.
• Identify and escalate integration issues, vendor gaps, and technical blockers.
• Support Operations teams in hands-on training with clinic staff.
• Translate technical capabilities into clinical language to bridge the gap between system functionality and clinical needs.
• Build simplified, high-impact training materials and documentation for clinic staff.
• Identify where systems fit naturally into clinical workflows and where friction may emerge.
• Track adoption metrics across all deployed systems and identify reasons for failure.
• Partner with the Ops team on change management and staff accountability.
• Serve as the direct line from clinic feedback to product and engineering teams.
• Run structured post-implementation reviews to capture lessons learned and feed them back into the playbook.
• Work closely with the Product and Operations teams to ensure implementation realities inform the roadmap.
• Engage vendor relationships directly and manage vendor accountability for implementation timelines and support commitments.

Requirements

• 5+ years of experience in healthcare IT implementation, clinical systems rollout, or digital health adoption, ideally in a multi-site clinical environment.
• Demonstrated experience leading EMR implementations (new deployments and/or optimization) in a clinical setting.
• Track record of managing end-to-end implementation projects from scoping through go-live and post-launch stabilization.
• Experience working directly with clinical staff (nurses, medical coordinators, admins, clinic managers) in a training or implementation capacity.
• Strong project management fundamentals.
• Technical literacy to understand integrations, data flows, and system dependencies.
• Excellent communication and facilitation skills.
• Ability to remain calm under pressure during go-lives.
• Documentation discipline with clear writing and usable materials.

Skills

• Project management
• Technical literacy
• Communication
• Facilitation
• Calm under pressure
• Documentation

Experience Level

• 5+ years