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About the Role

Own the strategy and roadmap for how Realtor.com® recognizes, authenticates, and resolves the identity of every consumer across web, iOS, and Android. This foundational role turns anonymous visitors into known users, enabling personalization and sits at the intersection of consumer experience, platform engineering, and data infrastructure.

Responsibilities

• Own identity & auth end-to-end, leading strategy and roadmap for authentication, identity resolution, and the registration/login/logout experience across web, iOS, and Android.
• Drive the Auth0 migration and platform stabilization, and retire legacy auth infrastructure.
• Define and execute the content-gating strategy and account value proposition to convert anonymous visitors into known users.
• Design low-friction sign-in and cross-session recognition to increase the recognized/registered user rate.
• Mature deterministic, probabilistic, and progressive identity resolution via Segment Unify for consistent consumer recognition across devices and sessions.
• Supply known-user signals to all other squads.
• Unify the authentication experience across web and native apps, deprecating fragmented flows.
• Own reliability and quality for a critical-path system, driving down change-failure rate, improving observability, and managing tech-debt reduction.
• Articulate the Identity & Auth roadmap and its measurable impact to executive leadership, securing alignment and investment.

Requirements

• 8-10 years of product management experience, with at least 3 years owning identity, authentication, platform, or consumer-facing infrastructure products.
• Direct experience with modern authentication and identity systems (e.g., Auth0, Okta, Stytch), including migrations and the trade-offs between deterministic, probabilistic, and progressive identity resolution.
• Understanding of identity and data architecture patterns: identity graphs, customer data platforms, event streaming, session and cross-device recognition, and the security and privacy implications of each.
• Proven ability to deliver low-friction, high-trust consumer experiences, registration, sign-in, and account flows, across web and native mobile platforms.
• Strong data literacy; comfortable with SQL, KPI frameworks, and partnering with Data Science and Engineering on identity resolution logic and success criteria.
• A platform mindset: treat reliability, change-failure rate, and observability as first-class product outcomes.
• Excellent communication and stakeholder management skills, with the ability to influence leadership decisions and translate technical platform capabilities into business outcomes.
• Bachelor’s degree or equivalent experience.

Skills

• Identity and Authentication Systems
• Identity Resolution
• Registration/Login/Logout Experience
• Auth0 Migration
• Content Gating Strategy
• Account Value Proposition
• Low-friction Sign-in
• Cross-session Recognition
• Deterministic Identity Resolution
• Probabilistic Identity Resolution
• Progressive Identity Resolution
• Segment Unify
• Cross-platform Consistency
• Reliability
• Observability
• Tech-debt Reduction
• Stakeholder Management
• SQL
• KPI Frameworks
• Passwordless Authentication Methods (passkeys, magic links, OTP)
• Security
• Privacy/Consent Management
• Platform/Infrastructure Engineering

Location

• Austin

Work Type

• Hybrid

Experience Level

• 8-10 years of product management experience
• at least 3 years owning identity, authentication, platform, or consumer-facing infrastructure products

Education Level

• Bachelor’s degree or equivalent experience

Benefits

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Finanial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

About the Company

• Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home.
• Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.
• Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Equal Opportunity

• Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.