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About the Role
A Show Ambassador thrives in high-energy, interactive environments and enjoys performing, engaging with diverse audiences, and creating magical guest experiences. You’ll create a one-of-a-kind guest experience through dynamic performances, meaningful interactions, and playful engagement, while also supporting retail sales, bar & buffet operations, special events and VIP experiences, all in alignment with our culture and values. You bring some customer service experience or transferable skills from roles in hospitality, retail, entertainment, or other experiential industries. You are willing to learn and grow in a unique industry with a creative and performative team.
Responsibilities
- Utilize scripted guides and spontaneous performances to bring exhibits to life and create memorable experiences.
- Support sales across MOIC’s retail shop, bar and/or buffet, as well as ticketing.
- Support the Service Team in delivering ice cream and other treats to guests.
- Provide real-time, positive guest support to ensure a positive and enjoyable experience.
- Assist with performances and experiences for special events and VIP guests.
- Partner closely with both Service and Show Teams to create a memorable and cohesive guest experience.
- Maintain cleanliness and organization throughout the museum.
- Take on additional tasks as assigned by your manager.
Requirements
- Must be 18 years or older.
- Must have open availability, including weekends.
- English proficiency is required for effective communication.
- Ability to stand and walk for long periods of time, up to 8 hours.
- Ability to work effectively in a high-energy environment.
- Ability to bend and lift heavy objects of up to 40 pounds.
Skills
- Customer service
- Performance
- Guest engagement
- Sales
- Hospitality
- Teamwork
Location
- Museum of Ice Cream locations
Work Type
- Full-time
Experience Level
- Entry level
Salary/Compensations
- $18.00 per hour
Benefits
- Competitive pay and performance bonus
- Employee Assistance Program (EAP)
- 401(k)
- Employee of the month program
- Ability to grow within the company
- Break room snacks and unlimited ice cream
- Team outings
- Annual performance review and bonus opportunity
- Annual team celebration, Pinkball
- Free entry for self at any MOIC location
- 4 free museum tickets per quarter for friends and family + discounts on additional tickets
- 50% off retail products
- Flex Day
About the Company
- Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL.
- At the Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring.
- In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us.
- Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.
Equal Opportunity
- Museum of Ice Cream is an equal opportunity employer and we value diversity at our company.
- We do not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law.