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About the Role

The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience, delivering sales document presentations and providing customer support through onsite education and services for club products. This role also provides feedback to management on document closing and sales presentation observations to identify training opportunities and works to ensure owner satisfaction and quality service standards.

Responsibilities

Review and complete legal and sales-related documents with owners following established process/guidelines (50% time)
Provide owner education through topic curriculum in a private one-on-one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership (25% of time)
Identify and communicate patterns, trends, training opportunities, and compliance concerns to OO Manager (10% of time)
Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
Coordinate the logistics and reporting functions for all educational events & materials, collaborating with in-house marketing, sales, and resort teams to optimize educational session attendance (5% of time)
Perform other site duties as assigned by OO Manager (5% time)

Requirements

Ability to prioritize and organize tasks
Ability to influence
Excellent verbal and written communication and interpersonal skills
Ability to manage concurrent assignments in an effective and efficient manner
Strong conflict management skills
Less than 5% travel required for Corporate and/or BU Meetings

Skills

Expert Contract Standards Expertise preferred
TNL product knowledge expertise preferred
TNL Product Knowledge
Workday courses
Sales Training relative to Owner Onboarding

Location

Onsite

Work Type

Full-time

Experience Level

1+ years Wyndham sales experience preferred
1 year previous customer service experience

Education Level

Bachelor Degree or equivalent combination of education and directly related experience

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Paid time off (depending on position)
Parental leave (depending on position)
Holidays (depending on position)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure)
Legal and identity theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program

About the Company

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Innovation and growth keep our work interesting and fun.
Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Hospitality is at the heart of all we do at Travel + Leisure Co.
Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.

Equal Opportunity

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.