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About the Role
Customer Experience Representatives (CXR) support the Aesthetics and Consumables department by handling inbound/outbound calls from Health Care Providers, internal sales, and administrative personnel to place orders for the Allergan Aesthetics business. CXRs are first-line representatives responsible for order processing, issue resolution, and fostering customer relationships.
Responsibilities
- Manage 50-100 call interactions per day including inbound and outbound calls, such as product orders and updates, status of deliveries, and resolving call inquiries.
- Utilize critical thinking skills to resolve inquiries and meet service levels.
- Partner with sales and other operational departments to provide exceptional customer service and complete order transactions and informational call follow-ups.
- Deliver an excellent customer experience while acting in a professional and courteous manner.
Requirements
- 1+ years of Customer Service experience, preferably in a Contact Center environment.
- Experience working with MS Office.
- Attention to detail and ability to multitask.
- Effective communication skills.
- Associate Degree OR High School Diploma and equivalent relevant experience.
- Positive “all for one” approach to team deliverables and priorities.
- Builds strong relationships to enable higher performance.
- Learns fast, grasps the “essence” and can change course quickly where indicated.
- Raises the bar and is never satisfied with the status quo.
- Creates a learning environment and open to suggestions.
Skills
- SAP, CRM, Salesforce, or Business Systems experience preferred.
- Medical Device or Pharmaceutical experience strongly preferred.
Experience Level
- 1+ years
Education Level
- Associate Degree
- High School Diploma
Benefits
- Comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- Eligible to participate in short-term incentive programs.
About the Company
- At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products.
- Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more.
- Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.
- AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity
- Equal Opportunity Employer/Veterans/Disabled.